Customer Service Sales
Resume:
Janyelle M. Milton
*********@*****.***
Summary of Qualifications
I hold an Associate’s Degree in Management and a Certificate in Supervision and Teambuilding.
A few semesters from obtaining a Bachelors Degree in Management from a top- tier University
with rankings in World News as best Business program. Have over five years experience in
customer service with a huge chunk of it in the call center industry. Specialize in teambuilding,
marketing, customer service and team efficiency in production. Over one year management
experience in team setting (call center and fast pace office environment). Participated and led
many projects at the University of Michigan- Dearborn under budget while growing client base.
In my previous sales position made my employer over a quarter of a million dollars.
Education
University of Michigan- Dearborn 12/07- Present Major- Management Dearborn, MI
Henry Ford Community College 10/03-12/06 Associates in Management 3.2 GPA
Dearborn, MI
Henry Ford Community College 10/03- 12/06 Certificate in Supervision and teambuilding
Relevant Experience
Hanson’s Siding and Windows 08/2009- 02/2010 Troy, MI
Outbound call center encouraged potential customers to set up free in home estimates with sales
team to educate and sell home improvement products. Customer service.
Sherwin Williams 05/2008- 08/2009 Highland Park, MI
Cashiering and sales transaction. Assisted with sales inquiries. Customer service
Marketing Director University of Michigan WUMD 10/08- 04/09 Dearborn, MI
Formulated and produced sales brochure showcasing prices and packages available for
advertising spots on radio station. Recruited clients and presented sales presentations within their
budgets and sell radio airtime. Created Underwriting and Radio etiquette training guide for radio
personalities. Recruited radio personalities to add diversity to radio station to build client base.
Office Manager University of Michigan Student Activities Office 08/08- 04/09Dearborn,
MI
Created and maintain database in Access of important documents circulated throughout office.
Print out weekly reports and facilitate meetings to inform colleagues of updates. Maintain office
scheduling and hours worked by employees. Stock and order supplies for office and maintain
inventory. Coordinated and implemented programs that enhance student leadership
skills.Develop and maintain office budget in Excel for leadership programs. Develop and
circulate flyers to promote programs hosted by office. Daily office tasks.
Customer Advocate AAA 05/07- 01/ 2008 Dearborn, MI
Inbound call center- set up emergency road side services for members, set up new member
accounts, troubleshoot and answer member’s inquiries.
Floor Supervisor Spirit Airlines Reservation Center 12/06- 05/07 Clinton Twp, MI
Motivated and boost employee morale by offering incentives for quotas being met. Handled
scheduling and days off request for 8- 25 employees. Consulted and resolved customers issues
passed on by reservation advocates. Filed accurate reports for Airport discrepancies by clients.
Assisted Reservations advocates with phone and computer procedures while processing
reservations. Assisted customers with finding cost effective vacation packages.
REPUTABLE REFERENCES AVAILABLE
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