Sales Customer Service

Ty Stapleton

*** *** ***** ** ( Atlanta, GA ***09 404-***-**** (

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PHARMACEUTICAL SALES

Consultative Selling ( Territory Growth & Development ( Key Account

Management

Client Product Training ( Relationship Building

> Graduate of NAPRX Pharmacology/Pharmaceutical Sales Training Program,

CNPR Certified.

> CNPR Number: 570192009

> Skilled at all levels of the Consultative/Solution Selling process,

particularly strong in closing the sale and building rapport and long-

term relationships with customers.

> Tenacious building new territories, penetrating new markets, and

expanding market share. Track record of creating award-winning

territories.

> Proven ability cultivating and maintaining long-term client

relationships to grow revenue.

> Highly effective time manager with excellent organizational and follow-

through abilities.

> Well-developed persuasive and communication skills; able to interact

with individuals at all levels.

> Technically astute, can easily learn new product lines.

CORE COMPETENCIES

( Solutions Selling Strategies ( Customer Relationship Management

( Team Building and Leadership ( Revenue & Profit Enhancement

( High Impact Sales Presentations ( Expanding Sales Opportunities

( Market & Competitive Analysis ( Business Development

( Client Retention ( Customer Service

PROFESSIONAL EXPERIENCE

Contract Sales Specialist 2005 -2009

Circa Lighting ( Atlanta, GA

Offers decorative lighting solutions for business and residential customers

Develop and present innovative lighting plans employing high-end decorative

light fixtures to interior design firms, developers, builders, architects,

and contract purchasing companies.

. Cultivated, developed, and expanded strong business relationships with

more than 50 customers to ensure a recurring sales base.

. Utilize a consultative approach with clients to clearly understand

their strategic needs. Offer assistance with product selection,

customization, and design integration.

. Possess the unique ability to persuasively convey the value

proposition of products and services when compared to competitors.

. Proactively manage the entire sales process from design consultation

to the preparation and presentation of quotes, to close of the sale,

and finally with the monitoring of product delivery.

Selected Accomplishments:

V Increased sales to $1M from 580K in 2008, to $580 from 350K in

2007, and to $350K from 175K in 2006. Doubled high margin

contract sales to an average of $85K per month.

V Ranked Top Salesman in 2006, 2007, and 2008.

V Grew top 5 customers by 50%.

V Achieved 95% client retention rate and 84% closing rate.

V Projects featured in Atlanta Homes, Architectural Digest, and

House Beautiful magazines.

Ty Stapleton 404-***-**** (

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Marketing Director 2002 - 2005

Sunbelt Storage Systems ( Atlanta, GA

Supplies rack storage systems, drive-through buildings, and pre-engineered

metal buildings

Managed all marketing activities for a $40M material handling and storage

systems company. Coordinated the production of content for the website,

magazine ads, direct mail, brochures, and trade shows.

. Wrote advertising copy, created the first draft of all ads, then

oversaw final layout by graphic artists.

Selected Accomplishments:

V Increased leads 44% with better ad and website design, and

publication choice.

V Recognized by ProSales Magazine readers as the Most Memorable

Advertiser resulting from a 2005 ad campaign.

Senior Sales Manager 1999 - 2002

NorthPoint Communications ( Atlanta, GA

Local exchange carrier focusing on data transmissions instead of voice

One of the initial employees of the first telecommunications company to

bring digital subscriber line (DSL) high-speed Internet access to the

market.

. Developed long-term business relationships with large, key accounts

such as Earthlink, Verizon, and Comcast. Provided direction for

independent sales partners marketing and selling the new DSL high-

speed Internet service. Trained partners on the DSL product, software,

and effective selling methods.

Selected Accomplishments:

V Consistently exceeded MBO's: 105% of plan 1st year, 110% of plan

2nd year.

V Grew customer base by 200%.

Major Accounts Manager 1993 - 1999

BTI ( Atlanta, GA

Full service telecommunications company

Sold services for full-line, national telecom company, including wireless,

local, T1, data, internet and frame relay. Managed multiple large accounts

in Georgia and Tennessee with combined annual revenues of $2M.

. Provided coaching and mentoring to six subordinates in territory

covering Georgia, Florida, Tennessee, North Carolina, and South

Carolina.

Selected Accomplishments:

V Promoted four times in five years.

Marketing Consultant 1992 - 1993

Jackson & Coker ( Atlanta, GA

Physician recruitment firm marketing services to hospitals and group

practices

Called on hospital administrators, hospital boards, and group managers, to

market the firm's retained recruiting services. Recruited and placed

physicians in temporary medical positions, with an emphasis on

anesthesiologists, pediatricians, and family practitioners.

Selected Accomplishments:

V Promoted to Marketing Consultant after nine months of

recruiting.

V Consistently surpassed the physician placement goals established

by the company.

EDUCATION / CREDENTIALS / PROFESSIONAL AFFILIATIONS

Bachelor of Fine Arts ( Art Institute of Atlanta, Atlanta, GA

Member, NAPRX

Certified, American Lighting Association

Contact this candidate