Manager Supply Chain

Jeff Kawasugi *** S Spring St. #****

Los Angeles, CA 90013

310-***-**** Office

415-***-**** Mobile

*********@********.***

eCommerce Fulfillment and Distribution - Supply Chain/Logistics - Business

Development

Experience

06/06 - Current:

Independent Consultant - Direct to Consumer Fulfillment

Strategy consultant and resource for retailers in the Business to Consumer

space. Engaged with startup firms aiding in the development of their

fulfillment operations, inventory plan and back end systems integration

with web store. Leveraged experience to build and execute project plans,

advise on operational and system enhancements that minimize cost impacts

while improving customer experience.

. Order Management System (OMS), Warehouse Management System (WMS) and

Shipping Solution requirements

. Integration Layer mapping of XML documents between Website, content

management, pricing engine, OMS, WMS and Financial systems

. Facility planning and Build-Out

. In-house vs. Outsourced fulfillment analyses and strategic planning

. Shipping model and transportation costing analyses, rate negotiation

. Inventory Planning models and forecasting

. Fulfillment operation Standard Operating Procedures

. Metrics goal-setting and operational plans

. Customer Service policies and user interface design

. Equipment, Systems and Labor Sourcing

02/07 - 08/09:

VP of Logistics, Gamefly Inc.

Leader of logistics, distribution and operations organization for top

online video game rental and media company. Responsible for the strategic

expansion of distribution capacity by building a National network of

distribution centers, assembling a talented team to execute on strategy and

collaborating with the United States Postal Service on high volume

business.

. Developed and implemented national distribution network strategy to

increase capacity by over 500% while improving Key Performance Indicators

and overall efficiency

. Opened and staffed 5 new distribution centers (CA, PA, FL, TX, WA) to

accommodate rapid business growth and to enhance customer experience

. Relocated Los Angeles distribution center operations and staff

. Scaled up operation to support subscriber growth of over 2x within a 30

month period

. Developed strategic plans for integration of new business models with

existing rental operation

. Evaluated automation and RFID solutions for cost savings and performance

improvement

. Achieved productivity gains of 45-50% per FTE while supporting over 100%

growth in daily output over 30 month period

. Built and managed team of 83 with 5 direct reports

06/04 - 06/06:

Senior Product Manager, Gap Inc. Direct

Key team leader of business process redesign of Gap.com, BananaRepublic.com

and OldNavy.com onto common platform for front and back-end systems.

Focused on integrating new order management system (OMS) and customer

service interface for over $600M in annual sales, with capacity to support

explosive growth of multi-channel retailing and multi-brand strategic

initiatives.

. Established OMS developmental requirements throughout lifecycle,

including release. Incorporated new Yantra OMS functionality to enhance

customer experience.

. Designed and established comprehensive features for Yantra inventory and

order-processing related functions. Delivered completed Functional

Specifications incorporating requirements and rationale for design.

. Spearheaded Order Pipeline project across website, OMS and WMS teams to

provide enhancements for visibility and reconciliation of orders across

all front and backend systems. Worked with IBM/WBI enterprise team to

uncover interface and mapping issues.

. Helped define strategy and execution of component (black-box) and end to

end testing requirements for new system launch - culmination of a 2 year

effort.

. Key member of team dispatched to gather business and system requirements

for new International multi-channel strategic initiative. Presented

findings to Senior Leadership Team in business plan. Storyboarded

requirements for iterative development approach using Agile Methodology.

04/03 - 06/04:

Transportation Manager, Walmart.com

Responsible for the development and execution of transportation-related

savings strategies across direct-to-consumer distribution network. Cut

nearly $12M of outbound transportation expenses through strategy

enhancements, streamlining operations and rate re-negotiation.

. Coordinated and executed OMS, WMS and operational enhancements for new

ship methods, consolidation/zone-skipping, rate shopping and carrier-

selection functionality

. Negotiated rates with new carriers and developed 3PL transportation

relationships

. Facilitated relationships with Walmart Corporate Traffic department to

leverage carrier relationships and further develop small-parcel strategy

. Increased data and metrics visibility for reporting and forecasting

. Developed "Beyond" zip-code subsidy functionality for residential LTL

shipments

05/01 - 03/03:

Manager of Fulfillment, RedEnvelope, Inc.

Responsible for the development, implementation and management of

distribution and order fulfillment functions through a third-party

distribution partner. As primary liaison between the company and its

distribution partner, facilitated improvements to systems, processes and

facility planning to enable a 50% increase in order fulfillment year to

year ($70MM/Annual Sales and 18,000 packages per day) and helped increase

fulfillment capacity between 300-400% to support the next 5 years of

company growth.

. Remote and on-site management of distribution partner through objectives-

setting, requirements communication and process/price negotiation

. Sole cross-functional communications liaison between RedEnvelope

departments and distribution partner to ensure proper supply chain

management

. Identified and defined business requirements for back-end system

enhancements to promote efficiencies in distribution center fulfillment

activities, including outbound shipping optimization, multi-item

consolidation and splits reduction

. Coordinated and performed distribution-related test matrices for major

upgrade of Warehouse Management System (SGA MACS v4.4 to v5.3)

. Supported and facilitated introduction of new company-wide initiatives

including personalization (engraving and embroidery), printed gift-cards

and warehousing of perishable food products and cigars

. Assisted with the development and launch of the Vendor Compliance Guide

. Developed 'exceptions' processing requirements and procedures to support

Corporate Sales, Public Relations and Drop Ship initiatives, including

Future Order fulfillment, 'last-minute' shipping and stock sample

requests

12/98-3/01

Senior Manager of Logistics and Supply Chain, eToys, Inc.

Monitored, supported and facilitated order flow from front-end through back-

end systems and manage outbound carrier performance. Stop-gap measures

were implemented to facilitate order process and seamless fulfillment to

the consumer. Financial and data modeling provided tools for daily

performance analyses and trending.

. Coordinated logistics system enhancements for peak business requirements

(2 Million Orders, 2000Q4)

. Monitored outbound shipping performance across six facilities through

Enterprise, WMS and on-site evaluations

. Liaised with carrier partners for business and system support

requirements

. Developed order-flow mapping schema for outbound logistics system,

Website to WMS

. Developed specs for coordination of enterprise, website and WMS

application enhancements

. Selected transportation vendors, carrier strategy and rate negotiation

. Integrated carrier systems, including all automation components and WMS

enhancements

. Database maintenance and data-flow management between Enterprise and WMS

. Management of Peak outbound shipping operations and Carrier OPS and

Automation Support (system form).

. Data Analysis and historical billing reconciliation for Projections and

financial reporting

. Coordination of vendor drop-shipping/virtual warehousing initiative

. Development and Management of Peak season return procedures and

department

. Coordinated Facility Transition from UK to Belgium

. Implemented Inventory Transfer Process and Reconciliation

. Defined and Implemented Cross-Border Shipping Strategy, Inbound and

Outbound

. Procured and Developed Partnerships with European Continent and UK

Transportation Vendors

. Coordinated System and Business Process Enhancements - WMS and Logistic

Systems

Other Positions Held at eToys:

Operations Development/Supply Chain Manager, eToys Europe (06/00-11/00)

Manager of Operations, Outbound Logistics, eToys, Inc. (12/98-06/00)

8/94-10/98:

Co-Founder, Vision Digital Communications, LLC.

Co-founded Vision Digital (Acquired by GenesisIntermedia.com NASDAQ: GENI)

which conceptualized and deployed Internet-based kiosk and video

advertising networks in major shopping centers throughout the country.

Helped the business achieve recognition as an industry leader, Microsoft

Corporation's 'Retail Applications Developer of the Year' (1998 and 2000,

Internet and Kiosk division).

Authored business plan for start-up of company and subsequent round

financings

Developed and managed operational, financial and administrative functions

Drafted and negotiated legal agreements

Intellectual property management and acquisition, including licensing

Development and implementation of multimedia frequent shopper program

"Rewards"

Integration of kiosk and television networks

Authored all proposals, contracts, reports and press releases

Programming of detailed demographic analysis reports for mall management

and sponsors

Creation and maintenance of databases

Creation of all marketing materials, including website content, direct

mail, print and broadcast media

Development of video programming

Conceptualization and development of eCommerce initiative and Mall-Wide

Gift Registry Program

Coordination of International Council of Shopping Centers convention

exhibits and staffing

Education

Juris Doctor, Lewis and Clark Northwestern School of Law (Portland, OR).

3rd Year Course Study, Pepperdine Law (Los Angeles, CA).

Bachelor of Science, Business Administration University of Southern

California (Los Angeles, CA). Dean's List.

Technical Skills

Applications: Yantra OMS 7.1, Retek WMS, Websphere, WBI, Test Director,

Omniture, Netsuite, OS Commerce, Magento, Back Office, Smith Gardner MACS

WMS v 5.3, Broadvision, Filemaker, Walmart XML/Fava applications, EDI,

Great Plains, experience with packaged and proprietary WMS systems.

Hardware: PC Integration, LAN Integration, Cat 5 and Coax Termination,

Video Network Integration

Other: Contract, proposal and other legal document preparation

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