Customer Service Manager

Jennifer M. Ryan

** ********* ****, **** **, Weymouth, Ma 02190

Phone: 617-***-****

E-mail: ********@*******.***

Employment History

The Clarks Companies, N.A, 2/2006-present

Senior Financial Analyst

Conduct financial/variance/trend analysis on monthly/annual results.

Assist in monthly close, forecast and annual budget process.

Analyze pairs, revenue and margin to ensure plan is in-line with company

goals.

Monitor monthly/yearly actual vs. plan variance

Responsible for the development of new reporting and ad-hoc requests.

Prepare MTD & YTD Sell-thru P&L's

Provide insight and training to other employees.

Provide Ad Hoc/Monthly reporting to Sales team and Business Unit directors

Work with sourcing to provide cost analysis to Directors and Planners

Talbots, 2003-2006

Merchandise Analyst

Responsible for analyzing and controlling inventory levels

Provide weekly reports comparing actuals to forecasts and budget

Distribute merchandise as needed based on sales and forecasts

Developed and utilized various spreadsheets in order to properly allocate

and track inventory.

Assist in maintaining and updating inventory plan and buy report

Zoots Dry Cleaners, MA 2000-2003

Multi store manager

Responsible for interviewing, hiring, and training of all staff in order to

achieve a high level of customer service

Manage overall operations of all stores such as labor control to ensure

stores success and achieve profitability.

Develop effective action plans in order to achieve and/or exceed daily

sales plan.

Responsible for developing and implementing an effective training program

for all customer service associates.

Participated in opening of new stores

Succeeded at taking a negative margin store into a profitable store in 6

months

Zoots Dry Cleaners, MA 1998-2000

Store manager

In charge of overseeing all front-end operations; including managing

registers and cash office.

Conduct many human resource and administrative functions; including store

scheduling, ordering supplies, personnel paperwork and payroll

Responsible for recruiting, interviewing, hiring and training of all

associates

Managed the execution of store policies and loss prevention procedures

Responsible for inventory control

Managed the overall operations of the store to enhance customer service and

store profitability

Implemented corporate policies to ensure that management and budget goals

were achieved

Education

UMASS Boston

Graduation, 2002

Criminal Justice

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