Customer Service Insurance

TAWANIA M. EARLEY

**** *. **** **.

Brooklyn NY 11236

Telephone: 347-***-****

Alternate/Fax: 718-***-****

Work: 516-***-****

E-mail: **************@*****.***

OBJECTIVE: To obtain a position that will further my experience,

knowledge, career goals and skills.

EDUCATION: May 1992

Mansfield Business School, Virginia

Beach VA

Associate of Business Studies Degree

in Computerized Accounting

LICENSES:

Property and Casualty License

ICD-9-CM & CPT Coding Certificate

CISR

SKILLS PROFILE/ACCOMPLISHMENT:

. Excellent written and verbal communication skills

. Strong analytical and problem solving skills

. Able to handle multiple tasks and shift priorities frequently

. Proficient in Excel, Word, Power Point, and Access

. Able to use identify, analyze root causes of claims problems

. Awarded for keying the highest amount of accurate claims within customer

operation

. Awarded for the highest products sold and referrals within the company

CAREER HISTORY:

06/10/06 to present

The Treiber Group/Arthur J. Gallagher

Commercial Underwriter/Account Executive

. Underwriter and market commercial lines insurance

. Gather and enter data needed to market and obtain new business quotes and

issue insurance documents

. Evaluate risks and select markets

. Underwrite coverage for General Liability, Property, Umbrella, Worker's

compensation, Inland Marine, and Specialty

. Quote various standard carriers including CNA, Travelers, Hartford,

Hanover, Tower, Zurich, Fireman's Fund, Merchants, and MSA

. Write over 2 million in new business and maintain a book of 9 Million in

total premium,

. Average premium size written 30K

. Type of business written (Wholesale, Manufacturer, LRO, Retail,

Contractors, Religious Institutions, Restaurants, Technology, etc)

. Evaluate and update data for renewal quotes

. Handle 150 agents throughout the northeast

. Attend carrier meetings for product updates

. Participate in the annual product fairs

. Visit agents to develop and maintain relationships

10/28/02 to 05/02/06

USAA

Member Service Specialist

. Provides initial response to all service request for new and existing

Automobile and Property policies

. Financial services transactions, Internet troubleshooting and billings

inquiry as appropriate.

. Educate members/customers of USAA personal lines

insurance/products/pricing/services

. Underwriting to evaluate risk acceptability and determine appropriate

product pricing for new and renewals of existing property policies

. Provide one-on-one training for to other employees

. Property and Casualty license able to discuss and issue automobile and

homeowners policies in 14 states (Virginia, Delaware, North Carolina,

Washington D.C., Texas, California, Florida, Georgia, Colorado,

Arizona, Washington, Pennsylvania, Connecticut)

03/01 to 9/02

Sentara Health Management

Trainer

. Vital on-the-job claims trainer for new and existing employees

. Responsible for creating, implementing and updating policies and

procedures

. Created lesson plans, used teaching strategies and prepared learning

materials for claims processors

. Hold training sessions for 15-20 claims processors

. Coordinates claims representative work flow by distributing the claim

types through the system

. Observe and monitor productivity, administer testing, perform audits

on a weekly and monthly basis to ensure accuracy in claims processing

12/98 - 3/01

Sentara Health Management

Group Benefit Analyst II

. Meet and Exceeded daily claims goals

. Process designated amount of high dollar claims on a daily basis

. Reference and mentor to peers

. Process all medical claim types (Inpatient, Outpatient, Emergency Room

and Primary Care Physicians)

2/97 - 12/98

Sentara Health Management

Customer Service Representative

. Provide Medicaid recipients with insurance plan benefits information

. Serve as customer service liaison for member walk in appointments

. Vital as on-the-job trainer for new employees and a resource to peers

. Responsible for creating and implementing policies and procedures

11/94 - 2/97

Sentara Bayside Hospital

Medical Records Clerk

. Process and update disability, medical, and insurance company medical

records

. Create and maintained a database which tracked payments received

. Handle special projects, a participant of the Task Force Committee to

enhance our policy and procedures.

REFERENCES: Available upon request

AVAILABILITY: Immediately

Contact this candidate