Customer Service Administrative Assistant

Profile

A seasoned Business Services professional seeking to secure an

Administrative role with a reputable company, offering growth and the

opportunity to contribute to the organizational goals and objectives by

utilizing my administrative, customer service, and leadership skills.

Experience

Administrative Assistant, Agora Music Group Atlanta, Georgia

JunE- August 2009

Coordinated rehearsals for vocalist and band members, prepared song list

and rehearsal schedule; Prepared and distributed documents essential to the

weekly performances; recorded meeting dictation.

Report Intake Specialist, Sertec Corporation Atlanta, Georgia April 2007-

November 2007

Provided award winning customer service leading to new business; documented

incidents; Provided department-wide intensive week long training support

for each new hire.

Administrative Assistant, Atlanta Metropolitan Cathedral, Atlanta, Georgia

October 2006- December 2008

Created and maintained monthly calendars; Coordinated weekly communication

and operations; Recorded meeting dictation; Created and fascilitated

presentations for exposes and conferences

Post Closing/Administrative Assistant/AR/AP Clerk,Infinity Mortgage

Corporation, Atlanta, Georgia March 2003-April 2005

Prepared, edited, and distributed legal documents essential to mortgage

closings to all recipients with invested interest; Managed

Presidents/CEO's schedule and calendar; Recorded meeting dictation;

Accurately calculated and made daily deposits of up to $35,000; Compiled

data into monthly financial reports; Posted payments to borrowers' files;

Furnished collection letters to borrowers; Managed the overall payment of

office bills.

Education

Georgia State University, Atlanta, Georgia

Music Industry/ Sound and Recording Engineering - G.P.A.

3.0

Skills

Microsoft Office Suite; Telephone skills; typing (45+wpm); Filing/Editing;

Customer Service Skills; Quickbooks; Developed ability to learn new

concepts quickly, working well under pressure, and communicating ideas

clearly and effectively;More than 7 years of successful experience in

customer service and support with recognized strengths in account

maintenance, problem-solving and trouble-shooting, sales staff support, and

planning/implementing proactive procedures and systems to prevent problems.

References

Victoria Pryor 678-***-**** - previous manager

Sherie Sheppard 404-***-**** - former co-worker

Lila Richardson 678-***-**** - former co-worker

Toshia Johnson 678-***-**** - former co-worker

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