Customer Service Assistant

Doreen Waite-Buttermore

**** ****** *** **** . ******, Michigan 48843 . 517-***-****

********@*********.***

Objective: To acquire a position an office environment that will utilize

my administration background and personal relations skills.

Education: Ross Medical Education Center Brighton, Michigan

Medical Assistant Certificate, graduation 06/2009

American Heart Association

Brighton, Michigan

First Aid and BLS Healthcare Provider CPR Certification

03/2009

Experience: Rehabilitation Physicians Novi, Michigan

Medical receptionist/assistant 02/2010 to present

. Maintain excellent patient service & care

. Answer multi line phone system

. Verify insurance, schedule appointments, filing system

. Experience with word, excel,

Advanced Foot & Ankle Care Center Novi, Michigan

Medical receptionist/assistant 06/2009 to 09/2009

. Maintain excellent patient service & care

. Answer multi line phone system

. Verify insurance, schedule appointments, filing system

. Experience with word, excel, lytec and E Thomas

Zachary & Donna Kasprzak Howell, Michigan

Nanny 08/2006 to 10/2008

. Coordinated children's daily activities

. Cared for 4 children, ages 8, 6 and twin 3 year old boys

Howell Public School Howell, Michigan

Office Secretary, part-time, Howell Aquatic Center

2002 to 9/2008

Substitute aid for Elementary schools

. Maintained excellent customer service

. answered a multi line phone system and performed

secretarial duties

. aid with students, lunch room helper

West End Welding Wixom, MI

Office administration, Secretary

1985 to1987

. Office experience, phone work, filing, invoicing, etc.

. Order entry, and Government Bids

Tru-fit Trousers Traverse

City, MI

Office administration, Receptionist

1983 to1985

. Office experience, phone work, filing, invoicing, etc.

. Order entry of uniform garment company.

Additional Training:

Sea Serpents Competitive Swim Club

Howell, Michigan

President

1997 - 08/2008

. Designed and maintained team website and weekly newsletter

. Maintained excellent customer service with team families

. Maintained employee's and team schedules

. Managed team accounts receivable and payable

. Maintained swim team software

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