Customer Service Executive Assistant

KRISTIN B. NIETES

**** ****** ****** . ********** *****, CA 92647

PHONE: 949-***-**** . EMAIL: **************@*****.***

PROFESSIONAL OVERVIEW:

. Strong abilities in planning, administrative, organization, and

interpersonal skills, problem-solving, and presentation skills

. Exceptional customer service and vendor relations

. Proven to be a successful, determined, and efficient multi-tasker with

creative ideas and concepts

. Proficient in MS Office, Adobe Creative Suites, Corel Graphic Program

as well as high expertise in computer technology

Professional Experience:

First Advantage Credco

December 2009 - March 2010 (Temporary Position)

Executive Assistant to a President

. Responsible for heavy calendar management that required interaction

with both internal and external executives and assistants, as well as

current and potential clients, to coordinate a variety of complex

executive meetings

. Supported the President, COO, CFO, Senior Vice President, and Vice

President as well as departmental teams

. Managed President's personal and business monthly expenses and ensured

expenses were within monthly budget

. Read and analyze incoming memos, submissions, and reports to determine

their significance and plan their distribution

. Assisted in formatting, proofing, and editing slide presentations,

contracts, and office documents

Acclaim Technical Services

June 2006 - September 2009

Executive Assistant to a CEO

. Involved with project management: articulating project scope and

objectives, meeting deadlines, time management, contingency planning,

approval channels and procedures, budgeting, organization and vendor

capabilities, and tracking / monitoring procedures

. Trained and coached staff on effective use of marketing materials, new

material release, and where appropriate measurement

. Designed marketing material utilized at coordinated job fairs,

exhibitions, and internal employee special events

. Composed press releases and announcements on awards/recognitions and

provided proper distribution to public and potential investors

. Assisted in the overhaul of company website - design, content, and

visual aids

. Developed and maintained constructive working relationships with

advertising vendors and business clients

. Proposed and executed yearly and quarterly marketing and public

relations strategy plans

. Contributed in yearly budget costs and carried out projects within

budgetary guidelines

. Designed and scheduled advertisement for publication in local

newspapers as well as media material for commercials

. Creator, editor and publisher of "ATS Global Quarterly Newsletter"

. Supported the Security Department during Counter Intelligence

Screening Process - traveled to processing locations, contacted

candidates, processed SF-82s and 85s forms, and fingerprinted

candidates

Corporate Administrative Coordinator

. Assisted all departments, as well as 4 Vice Presidents, the President,

and Chairman of the Board

. Organized travel logistics, transportation, hotel and event

itineraries for over 50 people as well as weekly individual travel

arrangements

. Performed general office duties such as ordering supplies, maintaining

records management systems, and outgoing mail

. Opened, sorted, and distributed incoming correspondence, including

faxes and email

Collateral Risk Solutions, Inc.

January 2005 - May 2006

Office Assistant

. First-line Customer Service Representative for over 100 active clients

nationwide

. Provided property research for Property Reviewers, Appraisers, and QC

Department using Multiple Listing Sources sites and public records

. Assisted in the development of the Customer Service Department

Morale, Welfare & Recreation

August 2000 - August 2004

Event Coordinator

. Assisted the Marketing Department with developing promotional

campaigns for numerous events attracting 25,000 attendees including

specific target markets and maximum publicity

. Proofread monthly organization magazine and hosted local

organization's monthly TV promotion and radio commercial advertising

. Assisted in the weekly television broadcast and interview of upcoming

events on "Spotlight on Yokosuka" news channel

. Involved in negotiations of contacts that adequately fits allotted

budget as well as meeting the ultimate objective of the event and/or

project

. Wrote official contacts, budgeting, inventory and developed efficient

event itineraries.

Education:

Bachelors of Arts, Business Administration with Concentration in Marketing

National University, San Diego, 2010

Associates of Arts, Business Administrations

University of Maryland University College, Yokosuka, Japan, 2004

Diploma, General Education

Nile C. Kinnick High School, Yokosuka, Japan, 2000

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