Project Manager Management

Gregory M. Carmichael

**** ********** ****, *** **

Brooklyn, NY 11226

Home: 718-***-**** Mobile: 646-***-****

E-mail: *******@*****.***

Summary

Technical Business Service Manager/Sr. End User Application

Analyst with an established record of exceptional

performance. Established high-level experience in vendor

management, policy direction, and oversight of key projects

and business planning. Demonstrated skills in formulating

business requirements and supporting project documentation,

successfully managing stakeholders, risk and issues.

Energetic self-starter with excellent analytical, written

communicational, organizational, and creative skills.

Technology

Software: Oracle/UNIX/Linux application platforms, MS Office Suite,

Remedy, SQL Client Server Applications

Hardware: PCs/Servers/Laptops, AS/400

Other Software: Mincron (WMS), UBS-EB Link, Reg-Reporter, IntraNet,

Citrix, FedLine Advantage, Assist, WebBank, NetOp

O/S: Linux, UNIX, AIX, Windows, VMS/VAX, Tandem, MS Server 2003

Languages: C/C++, Assembly Language, SQL, VB Scripting

Databases: MS Access, Lotus Notes, Oracle, Sybase, SQL Server 2000/2005

Skills: Project Management, Database Administration, Systems Analysis,

Technical Writing, Vendor Management

Education

Master of Science, Information Systems

Brooklyn College, City University of New York, 2006

Bachelor of Science, double major in Industrial

Distribution and Marketing

University of Alabama at Birmingham, 1996

Courses taken:

SQL Server 2000 & 2005 Database Administration

Certifications

Foundation Certificate in IT Service Management

Loyalist College, Pink Elephant, 2003

Professional

Experience

05/02-Present Standard Chartered Bank, NA, Newark, NJ & New York, NY

Group Technology & Operations

Senior End User Application Analyst

Administer, maintain, develop and implement

policies/procedures for ensuring the security and integrity

of application databases. Implement data models and database

designs, data access and table maintenance codes; resolving

database performance issues, database capacity issues,

replication, and other distributed data issues.

. Manage vendor relationships for End User Applications

. Project Manager for SQL Reg-Reporter & FedLine Advantage

platform upgrades

. Monitored database integrity and space utilization,

verified database backups and recovery procedures

. Ensure database software to support infrastructure

components (e.g., operating system and hardware) and

application development

. Recommend and participate in logical enhancements to

current production databases

. Conduct SIT, OAT, and UAT testing within variuos project

teams

. Provide first line support for all Domestic/International

Client Server Applications

. Managed implemetation of upgrade for Fees & Charges

application designed to enhance functionality

. Designed action plan regression testing for production of E-

Banking applications

. Created and regression tested scripts for Current/Future

SWIFT compliance standards for domestic and international

customers

. Produced manuals/documentation for supported applications

Business Relationship Manager

Act as day to day escalation technology touch point with in-

country/global businesses experiencing issues with bank

processes. Provide documentation and training for bank

standards concerning Change Control and Problem Management

processes across varying applications using ITSC One Stop

Shop, RMS and Remedy.

. Act as the in-country contact for all technology

incidents/issues

. Maintained solid vendor relationships in support of global

applications

. Manage regulators on technology requirements/expectations

. Foster business engagements, relationships, and country

stakeholder management

. Act as the conduit between technology and the in-country

businesses for country complaints or changes in service

requirements

. Monitor ongoing service availability and communicate

disruptions

. Communicate technology roadmaps and service trends

. Provide daily reports on service severity issues for post-

mortem discussions

. Promote allocation of resources for new country initiatives

that require technology participation

04/99-05/01 Deutsche Bank, NA, New York, NY

Global Technology Service Group

Core Application Security Administrator - Consultant

Application system administrator level security within a

Windows NT environment for Core Bank Systems. Provided

phone/desktop support for global internal/external clients

maintaining high standards set by global management.

. Implementation of administrative task/document creation

involving the integration of Deutsche Bank and Bankers

Trust Company applications

. Provided system administrative tasks for bank's Core

Systems, maintaining security standards

. Provided third-level global support for 18,000+ users in

LAN/WAN enviornment

. VMS/VAX application platforms for operating electronic

payments, transfer payment and inquiry information

. Utilized remote tools to assist in desktop support problems

remotely from workstation

. Designed/enhanced technical workflow of procedures for

administration of CORE Bank systems

. Design, generated, and implemented detailed on-demand

report for all CORE systems for audit requirements

. Resolved CORE application issues during rollouts of new

administration systems

04/97 - 03/99 Consolidated Electrical Distributors, Inc., Nashville, TN

Software Analyst/System Application Trainer

Implemented training/development of personnel/management for

multiple branches throughout the U.S. Onsite/Offsite PC

Desktop Support and central helpdesk training disciplines

included order entry, purchasing, inventory

management/control, shipping/receiving, accounts

payable/receivable, along with daily and monthly operations .

. Advised Division/Branch Managers on workflow task regarding

the implementation of Mincron (WMS)

. Assisted with input of all product, financial, and shipping

information to meet rollout/conversion deadlines

. Conducted training sessions for employees during and after

the aquasitions of profit centers

. Implemented EDI functionality between profit centers,

distrubutors, and manufactures

. Provided ongoing support for all users, escalating issues

uncovered during post rollouts

Related Administrative Experience

01/00 - 01/04 Assistant Area Coordinator - Brooklyn/Staten Island Area,

Brooklyn, NY,

06/04-Present Club Director - Voice of Hope Blue Flames Pathfinder Club,

Brooklyn, NY

Assisted the Area Coordinator in managing 35 Pathfinder clubs

in the area, totaling 850 Pathfinders. Director of a local

club of 30 Pathfinders and 9 Staff members. Designed and

coordinated activities of all Pathfinder clubs in the

Brooklyn/Staten Island area. Promoted and conducted programs

involving outdoor skills and staff training. Lead and trained

youth by designing programs oriented to enhance their mental,

physical, and social skills for personal development and good

citizenship.

01/00 - 11/07 Conference Drum Corp Coordinator - Northeastern

Conference Pathfinder Federation

Conducted drum workshops and clinics for all Northeastern Conference

Pathfinder areas and clubs. Ensured all drum corps comply

with the drum corp program of the Northeastern Conference

Pathfinder Federation. Lead and supervised drum corps in

conference sponsored parades and programs. Established the

first organized drum corp ministry program of the North

American Division.

Awards

Standard Chartered Bank Recognition of Service Awards - 2004 through

2009

Publications

Carmichael, Gregory M. Drum Corp Ministry Manual: A Complete Guide

for Your Drum Corps, AdventSource., Lincoln, NE, 2008

Carmichael, Gregory M. Pathfinder Club Leadership: A Practical

Resource for Club Directors, AdventSource., Lincoln, NE, 2009

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