Customer Service Management

RELEVANT

EXPERIENCE Hennepin County Medical Center- level 1 Trauma Hospital

Minneapolis, MN

Financial Analyst

January 2008 - Present

o Maximize utilization of People Soft, EPSi and DSS to gather

data for profitability reporting, variance analysis and adhoc

requests while interacting with various levels of management

and key physicians (emphasis on ambulatory care, ICU's,

social services and Psych units)

o Present clinical and financial summaries to executive

management for decision making and analysis of key programs

and equipment upgrades

o Collaborate with cost center managers to implement EPSi

annual operating and capital budget process

o Collect data for Action OI (Solucient) and evaluate

productivity/performance improvement for ambulatory care

areas

o Act as an internal consultant for organizational

restructuring and LEAN participant in revenue saving projects

WIPFLI, LLP CPAs and Consultants

Minneapolis, MN

Staff Accountant - Health Care Industry

October 2007 - January

2008

o Audited financial statement for health care clients with

September/December 2007 Y/E (focus on Nursing homes, Clinics

and Hospitals)

o Verified receivables, investments, operation accounts and

trial balances by examining and authenticating transactional

items

o Prepared reports for management concerning scope of audit,

financial conditions, source and application of funds

o Executed risk-based audits governed by SEC

PricewaterhouseCoopers

Minneapolis, MN

Audit/Assurance Associate - Financial Services

and Retail Industry

August 2006 - October 2007

Audit/Assurance Intern

June 2005 - August 2005

o Examined and analyzed accounting records for financial

service and retail clients to determine financial status of

establishment

o Vouched journal and ledger entries of investments, expenses,

and trial balances by investigating account detail

o Experience with SOX compliance and SEC reporting

EDUCATION University of Minnesota

Minneapolis, MN

School of Public Health

Health and Health Systems, 2cr. non-degree seeking student (Fall

2009)

Curtis L. Carlson School of Management

Bachelor of Science in Business (Spring 2006)

Major: Accounting Minor: Finance

GPA: 3.3

Center of International Programs

Cuernavaca, Mexico (Winter 2006) and London, United Kingdom

(Summer 2005)

ACTIVITIES Participant, HCMC Financial Model Task Force(Customer Service

and Finance Identity) (2008/2009)

Participant, HCMC lean RPIW events' - Waiting Room Process and

Standardization of Work for Utilization Management Hennepin

County Medical Center (2009)

Participant, PricewaterhouseCoopers Summer Altitude Program

(2004)

Participant, INROADS Leadership Program (2003-2004)

Treasurer/MSA Representative/Member, U of M Al-Madinah Cultural

Center (2002-2004)

VOLUNTEER Youth Committee East Metro (2009) Cedar Riverside Peoples

Center (2008) Big Brother and Big Sisters Prg (2008), Special

Olympics (2006/2007) Junior Achievement (2007), CLUES (2006)

HONORS HCMC Lean RPIW Event Participation Certificate - Handoff: IP to

OP Clinic (2010), Waiting Room Process & Standard Work For

Utilization Management (2009) PricewaterhouseCoopers Chairman's

Award Recipient for Junior Achievement (2007) Carlson Adv

Scholarship (2005/2006), Bookmark Scholarship (2002/2006)

SKILLS Computer: People Soft, Solucient, EPIC and EPSi, MS Office

2000, Win 98/2000/XP Language: Urdu/Hindi (Fluent)

Maham Farooq

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