Customer Service Sales

Daniel J. Kramer

**** ********** **., **** **********, MI 48324, Office: 248-***-****

C: 248-***-****, email: ********@*********.***

OBJECTIVE

A profit and loss-driven position within an organization that is

looking for a leader who can provide the following results:

. Cost reduction through evaluation and implementation

of key programs.

. Mentoring and cross training for greater efficiency.

. Organization of advanced technologies to launch new

products and markets.

. Written business plans and performance metrics.

. Clear agendas with time frames for measurable results.

. Negotiation of commercial loans.

EXPERIENCED IN THE FOLLOWING AREAS

Analyzing Planning Finance Profit and Loss

Training/Developme Cost Analysis/ Budgets Market Growth

nt Avoidance

Program Management Client Sales Management Long-Range

Management Positioning

ACCOMPLISHMENTS

Analyzing Analyzed the cost differential between in-house versus outsourcing of

storage and production. Determined that outsourcing could increase

profit margins on most orders while still maintaining superior

customer service and quality. Result: Increased profits, higher

quality, shorter production turnaround time and lower overhead costs.

Planning Planned and facilitated daily interdepartmental sales meetings with

clear objectives, an agenda, and set time frames. Results: A system

for managing meetings so they produced objectives, set deadlines,

assigned tasks and accountability for said tasks and, ultimately,

measurable results.

Financing Negotiated with numerous banks to increase our commercial line of

credit forecasted upon past sales. Result: The implementation of a

new line of credit that allowed us to pay bills faster and implement

cheaper purchasing and discounts, which increased profit margins by

up to 1%.

P & L Established personal relationships with commercial loan officers to

Management acquire working capital during a time when market conditions

suggested it was wise to carry heavy inventories of a commodity with

a volatile price. Result: A constant flow of product at competitive

prices at all times, ensuring steady cash flow and great profits.

Streamlined the flow of product from point of purchase to customer

Training delivery by coaching, motivating and cross training employees from

/Develop- different departments to understand how each one affected the other,

ment provide coverage of each other's jobs during absences, and gain more

self-reliance through mastery of a larger skill set. Result: Minimal

loss of productivity during absences, greater understanding of the

organization as a whole with all of its interconnected tasks, and the

creation of a cooperative, results-driven team culture.

Sales Identified customer needs by listening, profiling their needs and

Management problems and visiting their organizations to better understand their

situations so that sales goals, customer needs and our sales training

were in alignment and mutually beneficial goals could be met. Result:

Increased profit margins from 8% to 10 %.

EXPERIENCE

Principal/ Member: Challenge: Develop a business plan to acquire a

commercial line of credit for daily operations. Action: Once the

plan was established, I hired, coached, motivated, and cross-trained

employees for sales and all operations. Result: Achieved

profitability in the first year of operations and grew sales and

profit yearly by analyzing budgets, renegotiating lines of credit,

streamlining processes, implementing cost avoidance, and developing

new markets.

American Metal Products LLC, Commerce, MI

2001-2009

Distribution Manager: Challenge: Negotiate sales contracts with

existing customers and develop new customers and markets. Action:

Used advanced technologies and training to identify customer needs

by listening, profiling the customer's needs and problems and

visiting their organizations to further assess their positions and

provide them with better service, quality and pricing. Result:

Expanded existing accounts by 10% and increased overall accounts by

50% and increased profit margins by 1% on existing orders by

providing J.I.T. programs and forecasting.

Grand Steel Products, Southfield MI

2000-2001

Operations Manager: Challenge: Make sure orders are received in a

timely fashion, that quality standards are met, customer service is

provided, and that the company's budgets were adhered to. Action:

Developed J.I.T. for production and delivery, implemented a flow

system to track orders, and coached and trained staff for self-

reliance, a broader skill set, and eligibility for promotions.

Result: A new quality structure that had a 15% reduction in claims

and a staff that was able to see the organization as a whole-not

just their part in it--and cover for one another during absences.

Kramer Steel Inc., Farmington Hills, MI

1989-1999

EDUCATION

Bachelor of Arts, Communications

Michigan State University, East Lansing MI

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