Customer Service Manager
Resume:
Nicola Singal
************@*******.***
Detroit, MI 48205
__________________________________________________________________
OBJECTIVE
To obtain a business manager position
PROFESSIONAL EXPERIENCE
Account Manager
Berg Muirhead & Associates 6/02 - Present
Detroit, MI
. Responsible for client communications, conflict resolution, and
compliance on client deliverables and revenue
. Review all major deliverables to ensure quality standards and client
expectations are met
. Ensure that client issues are dealt with in an efficient manner
. Work closely with the team in order to maintain a continuous knowledge
of project status in order to identify potential issues and/or
opportunities within or related to the project
. Ensure that all processes and procedures are completed and quality
standards are met
. Communicates the client's goals and represent the client's interests
to the team
Administrative Specialist
CH2M HILL 9/00 - 6/02
Detroit, MI
. Provide general administrative and project support to office staff
including word processing and formatting
. Assist with document preparation and assembly
. Coordinate meetings
. Provide filing and records management support
. Assist in maintaining the overall appearance and functionality of the
office
. Provide backup coverage for reception and mail services, office supply
management, office health and safety activities and fleet vehicle
management
Receptionist/Administrative Assistant
Detroit Symphony Orchestra 11/96 - 9/00
Detroit, MI
. Answer telephone, screen and direct calls
. Take and relay messages
. Provide information to callers
. Greet persons entering organization
. Direct persons to correct destination
. Deal with queries from the public and customers
. Track all employee time off information
. General administrative and clerical support
. Prepare letters and documents
. Receive and sort mail and deliveries
. Schedule appointments
. Organize meetings
Skills
. Advanced knowledge of MS Office (Word, Excel, Outlook, PowerPoint)\
. Knowledgeable of administrative and clerical procedures
. Knowledgeable of computers and relevant software applications
. Knowledgeable of customer service principles and practices
. Knowledgeable of document management and internet navigation
. Excellent customer service skills
. Highly organized and detail-oriented
. Ability to think analytically and to "problem solve"
. Ability to balance and prioritize competing demands
. Excellent written and oral communication skills
. Handles stressful situations and deadline pressures well
. Plans and carries out responsibilities with minimal direction
EDUCATION
Bachelor of Arts - Business Administration
Davenport University 2006
Dearborn, MI
Certificate - Human Resources Specialist
Wayne County Community College 2010 Allen
Park, MI
Certificate - Computerized Accounting
Wayne County Community College 2010
Detroit, MI
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