Training Manager

MARIA R. FLETCHER

**** ******** ***** **** **********, MD 20744 202-***-**** **.*********@*****.***

SUMMARY OF QUALIFICATION

• Goal-oriented behavior and thrive in changing work environments.

• Experience at delegating authority and motivating others to higher levels of output.

• Outstanding oral and written communication skills

• Eight years of management and supervisory experience including recruiting, training, mentoring,

terminating and evaluating employees.

WORK EXPERIENCE

Ardmore Enterprises, Mitchellville, MD

11/01 – Present

Program Coordinator-Case Manager/Supervisor

• Promote, plan, and coordinate various work-base community activities and establish business

relationships with potential employers.

• Develop and monitor the implementation of individualized goals and services plan for 30 participants as

well investigate highly sensitive issues regarding services.

• Manage and organize various educational, therapeutic, and work readiness activities for participants.

• Counsel and provide resources to families and participants on eligibility of healthcare, community living,

employment. Analyze data to determine trends and provide plan of action to maintain or improve quality

services.

Acting Director of Employment Services

• Translated ideas to cost-effective solutions to build and deploy organizations resources.

• Developed and implemented policies and procedures. Ensured daily operations were in compliance with

agency’s overall mission and legal mandates under Maryland Department of Health and Mental Hygiene.

• Approved individual goal and service plans. Completed budget proposals for individual service plans.

• Supervised 6 mid-level managers. Facilitated a team approach in establishing and achieving program

goals and objectives.

Program Coordinator-Staff Development and Training

• Play a key role in achieving the company’s goals for retaining employees, ensuring health and safety,

staff development, building community relationships and partnerships.

• Assess training needs, design training material, and instruct training for all employees of the

organization.

• Increase staff retention from six month of employment to minimum of two years of employment.

• Utilize various Microsoft offices and database systems to develop and maintain employee information,

training curriculum, and other internal processes.

Prince George’s Community College, Largo MD

11/06 – Present

Instructor Workforce Development

• Conduct and present state mandated training under Developmental Disabilities Administration to various

state and local government agencies.

• Develop curriculum materials attractive to the adult learner and adult learning principles.

• Assess the knowledge, skills, and abilities of each student through both practical and written

examination.

• Assess the training needs of students, examine curriculum of all training courses and provide relative

feedback on maintaining or improving current curriculum.

Active Member of Training Advisory Committee

• Outline course descriptions and curriculum for future training opportunities in the new Health and

Human Service Institute at Prince George’s Community College.

• Review training schedules and make adjustments as needed.

• Create partnerships with various county, state, and federal agencies to take advantage of the training

courses and opportunities available to their employees at Prince George’s Community College.

• Responsible for research, design, and coordination of Special Project Team Workplace Literacy Initiative.

EDUCATION

• M.S.A. in Organizational Development, May 2009, Trinity University, Washington, DC

• B.S. in Rehabilitation Services, Cum Laude, May 2001, Univ. of Maryland Eastern Shore, Princess

Anne, MD

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