Customer Service Project Manager

Connie Rae MoNTOYA

Supply Chain Professional with 20+ years of broad based experience working

at General Motors. Dynamic results driven automotive professional with a

strong track record of initiating material cost optimization through

design, competitive leverage, in-sourcing/outsourcing, and/or process

improvement. Proven leadership experience, strong negotiating capabilities

in both current production parts and future program purchasing. I actively

managed all aspects of the supplier relationship as the primary

relationship owner for General Motors, while building the organization's

competitive position through continuous improvement in cost, supplier value

and quality. Expertise includes the following: Supply Chain Management,

Program Management, New Product Launch, Supplier Quality, Strategic Global

Sourcing, Cost Control / Management, and Customer Issue Resolution. I

relish a winning culture born from progressive, positive, creative,

diverse, people who collectively embrace challenge and transformation.

FUNCTIONAL EXPERTISE: FUNCTIONAL STRENGTHS:

Process Work-flow Design Operational efficiency & productivity

Program and Project Management improvement

Logistics, Operations & Contractual Managing client/vendor relationships

Agreements Facilitating cross-functional teams

Financial Budgets & Incentive Analysis Individual empowerment & team building

Strategic Planning & Forecasting Creative problem resolution & root-cause

Purchasing & Supply Chain Management analysis

Multi-cultural capabilities

General Motors Experience

(July 1, 1988 - May 1, 2009)

Fleet & Commercial Operations

Specialty vehicles - Senior Program Manager

Managed Cadillac customized vehicles for government armor and chauffeured

transportation industry. Pulled ahead program launch timing by 3 months by

re-negotiating service provider contract resulting in additional services

and a reduction in overall program cost by 35%.

. Managed $55 million operating budget, sales, marketing, strategy for

advertising campaigns, trade shows and media events, industry association

board membership, product development, quality and service, retail and

wholesale distribution channels, contract creation/negotiations for

vehicle up-fitters, dealers and service providers, customer service

department and warranty metrics, creating vehicle sales incentives and

assembly plant production.

Global Purchasing & Supply Chain

Purchasing - Team Leader

Inspired and led cross functional global engineering and purchasing team,

exceeding annual savings target by $10 million by establishing global

strategies to cut material cost, introduce new technology, improve quality

and supplier performance for all anti-theft devises, key fobs, switches,

control modules, instrument panels, head up displays and driver information

centers for GM Global Platforms. Reduced part proliferation, and achieved

year over year savings for electrical components and performed component

level benchmarking studies to determine world class technology, quality and

product prices. Sourced GM's first keyless entry fob and keyless start

system planned for the next generation DTS and Corvette.

. Responsible for $180m spend, selection of global supply base, managing

and coordinating new product sourcing, engineering design change

implementation, capacity forecast, and supply base issue resolution.

Specialties include: Cost down, Total Cost Management (TMC), Value

Analysis/Value Engineering (VA/VE), Lean Manufacturing, Program

Management (early sourcing work planning, target agreements, prototype

planning, capacity planning, new model launch) and Owner Relations and

Customer Service. Sought out and mentored two minority suppliers in

support of corporate Mentorship Program.

GM Opel, Russelsheim, Germany

Global Planning - Project Manager

Managed five IT vendors implementation and operation phase for a global

capacity-planning tool as each vendor integrated their software into GM's

established legacy systems. Meet tight project plan time-line and came in

under budget allocation by 5%. Created and implemented of "Center of

Expertise" designed to expedite the productivity and effectiveness of the

software to ensured production demand requirements were met by modeling

"what if" scenarios of varying vehicle volume forecasts and identifying

parts falling short to hypothetical production levels.

. Responsible for software implementation/deployment phase, as part of

global capacity planning tool, which provided a part rate generator,

simulation tool, model option rates, tooling requirements and shortfall

analysis at part number level. Developed process manuals and training

modules both in hard copy and for an on-line course, "Tooling Up for

Capacity Planning", teaching buyers methodology behind "installed

capacity" improving tooling volume purchases. Delivered training to over

3000 suppliers demonstrating how to identify their "installed capacity"

and spot potential future part shortages.

GM do Brazil, Sao Paulo, Brazil

Logistics - International Specialist

Reduced logistics expenses for South American freight by $11 million

annually, negotiating total region volume based contracts and optimizing 30

country specific logistic providers to three global regional providers

creating three all encompassing "Logistic Support Companies" to handle

logistics functions for the Latin America, European and Asia Pacific

regions.

. Managed 3rd party logistic service provider for component parts

imported/exported to and from the US and South America and analyzed data

for tracking transportation rates, freight volume, industry trends, and

measured carrier's performance (air/ocean/land), to ensure GM service

agreement compliance.

Forecasting and Order Fulfillment Specialist

Forecasting & Order Fulfillment - Analyst

Reduced production variances 20% by rigorously enforcing level scheduling

targets, maintaining manufacturing operating plans, and resolving assembly

issues for 15 truck and bus plants.

. Developed reports to measure production performance and dealer sales

performance against vehicle product allocation and order volume

commitments. Reported vehicle order changes and manipulated production

schedules to maximize assembly plant operating plans and minimize

constraints. Created, analyzed and distributed industry statistics in the

form of volume forecasts, sales trends and production figures.

EDUCATION

MBA, International Business - University of Detroit, Detroit, MI -

graduating Magna Cum Laude

BSBA, Marketing/Logistics - Wayne State University, Detroit, MI -

graduating Suma Cum Laude

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