Engineer Manager

J. Bruce Collier

***** ********* ******, ***. *

Osceola, IN 46561

574-***-****

********@*****.***

EXPERIENCE:

**** - **** ******* ***********, *********, IN Network Administrator

- Monitor and maintain a Windows Small Business Server network

- Research and implement solutions to exceptional problems

- Install and configure application software including SolidWorks &

AutoCAD

- Add users and configure accounts to meet operational requirements

- Create "How To" documents for various procedures

- Inventory software stored in the server room

1995 - 2008 BancTec Services Corporation, Irving, TX Customer Engineer

- Functioned as primary contact with customers in resolution of PC hardware

problems

- Troubleshot, installed and/or repaired desktop & laptop PCs and laser

printers

- Maintained airline reservation, ticket printing and network equipment

- Performed network admin duties in 2000, XP and Windows 95/98 environments

- Provided technical assistance and training to end users

1987 - 1995 PC Service & Sales, South Bend, IN Owner/Manager

- Established a computer firm emphasizing a high level of service and

support

- Configured and troubleshot PC hardware and software

- Installed and repaired PC hardware, software and networks

- Installed and configured Windows and WIN applications

- Provided end user training and support

1982 - 1987 Community Development, City of South Bend, IN Urban

Planner V

- Responsible for the repair of 34 IBM and compatible PCs

- Provided staff training and technical assistance in using all software

and hardware

- Designed and installed a 20-station network

OTHER ACTIVITIES:

. Served in various leadership and organizational roles - including

chair of boards and committees - with local volunteer, housing and

religions organizations

. Made numerous public presentations and participated in problem-solving

sessions to deal with controversial issues and maintained good rapport

and achieved goals

. Served as president of a local Toastmaster International group

EDUCATION / TRAINING:

MPA with Management Concentration (with honors), Indiana University, South

Bend, IN

Bachelor of Science in Political Science, Ball State University, Muncie, IN

MCSA - Microsoft Certified Systems Administrator

A+ Certification

Taking classes leading to obtaining a CCNA certification

Certifications on numerous Lexmark and Dell printer models

Certifications on Dell desktop and laptop computers

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