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Customer Service Human Resources

Location:
Atlanta, GA, 30360
Posted:
May 01, 2010

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Resume:

Michele L. Berkowitz

**** **** ******* *****, *******,Georgia 30360 ~ ********@*********.*** ~

770-***-****

Summary: Experienced Human Resources Professional eagerly seeking to

resume career in HR (desired specialization - training) after a three -

year hiatus to have children and raise a family

Experience:

Sodexo Health Care - Marietta, Georgia 05/99 - 9/07

Human Resources Generalist - Central Division 12/01 - 9/07

. Led Training for senior leadership (VP's, DM's, GM's) on succession

planning/performance management processes and software through classes

and webinars.

. Led multiple Customer Service training sessions to field hourly

employees.

. Provided field consultation (SME) regarding Benefits, Employee Relations,

Compensation.

. Compiled and analyzed key Recruiting and Succession Planning metrics for

three operating areas.

. Executed Payroll processes and managed employee personnel files.

. Trained HR Specialists in the area as needed.

. Provided supplemental field HR support as needed.

. Analyzed period financials and provided recommendations.

Recruitment Support Specialist - Healthcare Division 05/99 - 01/01

. Managed sourcing including direct mail and career fair campaigns for

Southeastern Region.

. Submitted job postings, updated candidate profiles, and helped initiate

review panel process using the Sodexo Career Center Kenexa system.

. Performed assessment, screening, and hiring processes for management

positions.

. Partnered with HR and Field Leadership to fill over 150 management hires

annually.

. Supported and participated in local career fairs.

Training/ Skills/Associations:

. PHR Certified - May 2003/May 2006

. Certified Trainer - Sodexo Focus on Service Spirit (Jan 2004)

. Presentation Skills (March 2004 thru Sodexo)

. Labor Management Certification Training (Dec 2006)

. EEO/AA class (July 2003/Re-certified 2006) / HIPAA training (March 2003)

. Microsoft Word, Excel, PowerPoint, Outlook, Publisher, and Access.

Education:

. Bachelor of Science - Management 06/03- Shorter College - Rome, GA

. Associate of Art - Social Science 05/96 - Brookdale College - Lincroft,

NJ

Other Experience:

Bristol-Myers Squibb Company - Plainsboro, New Jersey 1991-1997

Customer Relations Coordinator 9/94 - 5/97

Customer Relations Assistant 11/91 - 9/94

UtiliQuest, LLC - Atlanta, Georgia 1/01 - 12/01

Marketing Specialist

Comlite Systems, A Division of Avalon Technologies - Atlanta, Georgia

7/97-5/99

Office Administrator



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