Customer Service Human Resources
Resume:
Desiree' S. Cooper
Nashville, TN 37211
******************@*****.***
Objective:
Gain a full time rewarding position that will let me further enhance my
skills in Human Resources and/or Safety.
Education:
North Carolina A&T State University
B.S., Occupational Safety and Health Administration
December 2002
North Carolina A&T State University
M.S., Agriculture Education
May 2008 3.9 GPA
Highlights of Qualifications
> Experience in performing risk evaluations to recognize potential
hazards and either control or eliminate them.
> 30 hour training certifications from the US Dept. Of Labor in both
1910 and 1926 Federal Standards.
> Great at starting and establishing a safety committee, making
recommendations, and follow through of safety protocols.
> Knowledge of worker's compensation as according to federal guidelines.
> 7 years of Human Resource experience.
> Experience with processing payroll for 500+ employees.
> Experience in Benefits and Compensation.
> Experience in forecasting staffed hours that meet business demands.
> Excellent background working with clients and assisting them with
their needs.
> Successfully staffed client though their high demand for production
during their ramp. Company went from 33 employees to 500 in four
months.
Significant Experience:
Select Staffing (Gateway Computers)
Manufacturing Facility
Onsite Manager/Supervisor
02/2007-04/2008
. 06
G&C Industries ( Contract )
Automobile Industry
Human Resources/Safety
06/2006-11/2006
> Carried out payroll functions and recruiting for HR department.
> Established Plants first ever Safety committee program.
> Help make recommendation and enforce them for the safety of the plant.
> Trained Safety Committee members on Accident Investigation and
Emergency Evacuation.
> Developed Program for Emergency Plant Evacuation with scheduled
drills.
> Performed Plant Safety Audits.
> Designed ways to help reduce injuries on operation line by rotating
certain assignments.
Staffmark (Asurion)
Insurance/Call Center
Senior On-Site Staffing Specialist
07/2005-4/2006
. Carriers out such functions as identifying qualified candidates,
conducting screening interviews, administering test, checking
references, and evaluating applicant qualifications.
. Hire qualified temporary employees and establishes appropriate pay
rates for temporary employees based on skills, abilities, and
experiences.
. Makes job offer to employee explaining full job description, term of
assignment, pay rate, benefits. Conducts applicable orientation at
customer site.
. Develops and conducts customized orientation for customer.
. Maintains current, accurate data in the computer of customer activity
and employee inventory.
. Conducts safety tours and inspections at customer site.
. Follows and communicates all safety rules and regulations as
established by Staffmark and the Federal government to employees.
. Completes accurate payroll processing for 500+ employees
. Handle invoices of $250,000 + dollars.
. Process Benefits for health, medical, and dental insurance as
requested by employee.
. Ensure worker's compensation claims are properly filed.
. Handles worker's compensation or unemployment compensation hearings as
requested.
. Performs recruiting activities.
. Counsel employees and handle conflict resolution as needed. Terminates
employees when necessary, according to Staffmark guidelines.
. Works with the on-site team to meet company goals for turnover,
attendance, and quality.
. Participate in employee recognition and retention activities.
. Participates in Quarterly Business Review.
. Represents the company in a professional manner at various
professional, academic, and/or civil activities as requested.
. Maintains reports as specified by customer-company to include tracking
indicators such as turnover, attendance, and performance.
Wal-Mart
Human Resources/Customer Service Manager/ Risk Control Team
06/2000 to 06/2004
> Participated on Risk Control Team and performed accident reports.
> Performed performance appraisals for front-end staff (e.g. Cashiers,
cart pushers, stockman).
> Assured the hiring and interviewing of potential candidates would
meet the store requirements/needs.
> Interacted with customers in the event of a problem and assured
quality customer service.
> Provided training information to new hires.
> Participated in daily walk-through of facility.
> Performed coaching for behavioral/gross misconduct of company
policies and provided suggested corrective measures.
> Scheduled staff according to store needs/demands and forecasting.
> Assisted employees in open enrollment for benefits.
> Experienced in sourcing pool candidates and placement.
Safety Intern
North Carolina A&T State University
06/2001 to 08/2001
> Assisted in performing building inspections.
> Evaluated samples of Safety programs.
> Experienced in writing safety programs.
> Knowledge of worker's compensation as according to federal
guidelines.
> Knowledge of ALL OSHA guidelines as according to federal guidelines.
Hertford County Public Schools, Winton, NC
Assistant Site Coordinator
June 1999 and June 2000 (summer only)
> Assisted the head site coordinator with Children's Defense Funded
federal grant.
> Provided educational/vocational tutoring, mentoring, and physical
activities for disadvantaged minority children and those with
disabilities during the summer months.
More under highlights of qualifications
PeopleSoft, Tempware, ADP, Rapid Time Entry, Alphanumeric data entry, 30-
hour training certificates in both Construction Safety and General
Industry, Windows 98-00, Windows XP, MS Office, Quicken 99
Excellent References
Connie Oeser- Select Staffing 615-***-****
Linda Miller- McKenneson 615-***-****
Gina Davis- Select Staffing 615-***-****
Sharon Coyle- Staffmark 615-***-****
Marcia Adams- Personal 615-***-****
Tammie Hooper- Personal 615-***-****
Aj Hinkle- Personal 615-***-****
Patrick Tisdale- Gaylord 615-***-****
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