Human Resources Customer Service

Selena C. Ferguson

**** ****** ****, ***. *** ( Alexandria, VA 22304 ( 703-***-**** (home) (

252-***-**** (cell) ( ***************@*****.***

Objective

A results-oriented and energetic professional with over eight years of

experience in customer relations, case management, and program management.

Seeking a HR generalist-type role in a company that values hard work,

integrity and enthusiasm. A problem-solving team player with an eye for

detail, excellent communication skills, and the ability to get things done.

Adept at building relationships with internal and external customers and

adapting to the ever-changing environment. Skilled in the use of Microsoft

Office Suite Software (Word, Excel, Access, Outlook, and PowerPoint),

Internet, Facebook, and Twitter.

Education and Credentials

M.S., Human Resources Management, (May 2009) Western Carolina University-

Cullowhee, NC

B.S., Social Psychology, (May 2006) Park University- Parkville, MO

A.A., Social Science, (August 2004) Carteret Community College- Morehead

City, NC

Empowerment Leadership Skills Credential- Duke University

Professional Experience

The Arc of NC- New Bern, NC

Support Broker/Case Manager 6/2008 to 3/2010

Coordinated management of care for a specified Developmental Disability/

Mental Health population.

. Developed PCP (Person Centered Plans- Medicare, Medicaid, state-

funded) and POC (Plan of Care- CAP/Medicaid) plans according the

assessment of needs of the individual.

. Provided ongoing support and expertise through comprehensive

assessment, care planning, plan implementation and overall evaluation

of individual's needs.

. Provided utilization of resources, service delivery and compliance

with external review agencies, by supporting individual with goals in

job placement, daily hygiene, independent living skills, communication

skills, residential facilities, day supports programs, etc

. Scheduled psychological evaluations, medical appointments, and other

assessment services.

. Facilitated CNR (continued needs review) meetings. Quarterly meetings

and additional meetings with providers or community resources (DSS,

Medicaid, Social Security, etc).

. Exceeded standards in meeting deadlines and appointments for a

caseload of 30+ individual

Craven Regional Medical Center- New Bern, NC

Human Resource Intern 8/2008 to 12/2008

Provided generalist human resources support to the HR department at a 350

bed, 1800-employee, not-for-profit community hospital.

. Conducted surveys to determine which hospitals provide childcare for

their employees to determine what it would cost CRMC to provide

subsidy childcare. Findings were presented to Senior Management team.

. Developed Pay scale for hourly employees and used benchmarking

techniques to place employees in the appropriate positions.

. Screened applications and made recommendations for employment

consideration.

. Participated in employment interview process.

. Attended Board Meeting and HR department meetings.

. Attended "Wage and Hour Laws" management training session.

. Spent time with VP of HR reviewing employment issues, new orientation

process, compensation and benefits, and CRMC's policies.

Coastal Community Action- Newport, NC

Center Manager/Director 1/2007 to 3/2008

Directed center operations, which included human resources management,

activity coordination, planning, and budget management.

. Supervised a staff of 15+ at a not-for-profit Head Start Program

. Supervised the center's record keeping system for a focus on

confidentiality.

. Established knowledge of employment, employee relations, conflict

resolution, mediation and training & development.

. Trained and oriented new employees on job requirements and center

operational guidelines.

. Established training and development programs for staff, in regard to

all aspects of workplace performance and professional development.

. Educated staff through trainings and workshops, by demonstrating

appropriate activities and interactions with children, facilitating

and providing feedback and information to staff and parents regarding

child development, health, nutrition, etc.

. Processed payroll bi-weekly with Time Force software.

. Monitored, tracked, and reported employee attendance; verified time

sheets and approved mileage reports for submission to the central

office.

. Developed and posted weekly staff schedules.

. Transmitted all financial transactions to the agency's Finance

Department.

. Facilitated Bi-weekly staff meetings.

. Assisted in administering a revised employee evaluation program, which

allowed for improvements on identified problem areas before final

evaluation. Assisted in the revision of organizational policies and

procedures.

. Developed and distributed the quarterly center newsletter.

Coastal Community Action- Newport, NC

Teacher II/Family Advocate 10/2005 to 1/2007

Planned and implemented developmentally appropriate child experiences that

facilitated learning and provided family resource and referral services,

promoting self-sufficiency. Performed annual home visits, conducted

parent/teacher conferences, and supervised classroom environment

activities. Performed ongoing assessments for each student. Administered

child screenings and implemented lesson plans that met each child's

individual needs, interests, and abilities. Maintained attendance records.

Attended staff meetings and participated in training sessions.

. Maintained appropriate and up-to-date child and family data needed for

reporting purposes.

. Assisted in the training and direction of classroom volunteers.

Additional A Brighter Beginning- Newport, NC . Infant Toddler

Employment Family Specialist . 2008-2009

History PAI - Morehead City, NC . Qualified Professional (QP)

. 2005-2008

Regis Salon (Smartstyle)- Morehead City,

NC . Cosmetologist . 2003-2005

Bi-LO#56 - Walterboro, SC . Customer Service Associate/

Supervisor . 1997-2001

Professional Affiliation

. Member of Society for Human Resource Management (SHRM)

Other Activities and Affiliations

PI GAMMA MU - (International Honor Society in Social Science)

. Member at Western Carolina University - (North Carolina Lambda

Chapter) - since June 13, 2008

. Member at Park University - since Dec 28, 2005

The Autism Society

. Participant and Volunteer

March of Dimes

. Participant and Volunteer

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