Human Resources Manager

E R I N B . H I G H TO W E R

**** ******* *** ********, ** 20746 301-***-**** ************@*****.***

HUMAN RESOURCES OBJECTIVE

To secure a full time human resources/support services position in a progressive, fast paced environment where I can become

a contributing member of the staff, by utilizing my education and business experience to achieve and surpass personal and

corporate goals

Summary of Qualification

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Efficient multi-tasking abilities in fast pace environment Strong communicator and motivator

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Strong conceptual and analytical skills Skillful in inventory and accounting details

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Advanced labor-relations background Extremely organized and attentive to detail

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Ability to work discreetly with highly confidential Aptitude to diagnose problems and implement appropriate

information solutions

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Professional Experience

Lockheed Martin Corporation – Information Services & Global Systems- TSA HR AccessProgram, Merrifeild, VA 09/2008-

Present

Human Reources Personnel Assistant Level III

Voluntary Leave Transfer Program (VLTP) Specialist for the Department of Homeland Security, Transportation Security

Administration (TSA) Human Resources Services project serving over 66,000 employees.

Workflow Coordinator for VLTP team- ensure all Service Request are divided among team and is worked in timely manner

Interpret, explain, and apply technical requirements and specifications to quality actions such as development of quality

requirements, audits, evaluations and investigations of deficiencies.

Use deep subject matter/functional expertise to help internal/external customers and stakeholders identify and meet their high

priority needs while working in a diverse environment.

Use experience, knowledge, and analytical skills to interpret TSA’s policies and procedures for the Voluntary Leave Program

(VLTP).

Train and coach other team members related to all quality issues.

Maintain 100 percent quality standard among all team members as set by management.

Demonstrate a confident and well-developed communication style, both written and spoken, that establishes credibility and

facilitates clear understanding of audit issues and influence change where appropriate.

Analyze and document individual and group performance results for weekly, monthly, quarterly, and annual reporting to

management.

Assure the accuracy, completeness, and validity of VLTP requests and donations.

Participate in the design and formulation of quality standards to ensure industry standards are met.

Responsible for all new hire training and acclimation to team.

Create job aids to assist team members in completing their job tasks.

Receive open cases in Siebel balances from employee and/or HR Specialist or Program Office contact requesting to have a leave

recipient cased audited and closed for an accurate record of employee’s leave.

Conduct audits utilizing National Finance Center (IRIS, TINQ, and PINQ), Reporting Center, and webTA.

Facilitate the closing process to remove recipients from the program once his/her case has ended (i.e. leave audit, return of unused

donations, etc.).

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Accenture HR Services- Transportation Security Administration (TSA), Reston, VA- 12/2007-09/2008

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HR Federal Payroll Caseworker

E R I N H I G H T OW E R

Phone: 301-***-**** Page 2

• Determine root cause of payroll issues

• Enter activities against PPO OTS (i.e., FootPrints) cases as required, to communicate status and resolutions to field HR staff,

PPO staff, and TSA HR Services staff

• Analyze pre-conversion and post-conversion to National Finace Center (NFC)

• Identify pay adjustments (e.g., basic pay, locality/post diff/cola adjustments, benefits, taxes, retirement, etc.) to be entered to

the Special Payroll Processing System (SPPS)

• Process manual payment requests via SPPS-web financial system

• Identify items requiring data corrections to NFC EmpowHR systems; "one-time" pay adjustments and "recurring" pay

adjustments

• Based on research of payroll inquiries, identify HR processing actions required to affect the necessary change/update to

employee personnel and pay records

• Review Official Personnel Folders (OPFs), FAA payroll Employee Master Record (EMR), NFC personnel records (IRIS), NFC

payroll records (PINQ, CTMS), NFC Debt records (ABCO), NFC Manual Payment records (SPPS-web), and webTA time

records to perform research related to payroll issues

Complete SPPS-web data entry based on research and Job Aid guidelines

LaPrima Food Group Inc., College Park, MD 01/2006-12/2007

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• Payroll & Human Resources Officer/ Recruiting and Training Manager

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• Recruited, and recommended quality personnel at all levels to VP of Operations

• Supported Executive in providing a clear and complete orientation program for all new employees

• Worked as Benefits Liaison throughout the transition of health insurance plan

• Implemented personnel policy and procedures

• Individually responsible for performing payroll process on a bi-weekly basis for a staff of over 200

• Reconciled and audited bi-weekly payroll financial records using Acc Pac

• Independently supported Payroll department in managing employee data in ADP system

• Assisted in the resolution of employee issues concerning policies, benefits, training and retention

AMF Bowling Worldwide, Temple Hills, MD 01/2005-01/2006

General Manager

• Managed and operated a $1 million budget bowling operation

• Leaded and influenced staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum

productivity

• Organized bowling leagues, retaining 95% existing leagues while increasing revenue by 5% per quarter

• Maintained the highest Customer Service scores in the district

• Interviewed, hired, and trained employees in guest service, safety practices organization policy and performance requirements

• Planned and coordinated work activities necessary to operate the bowling center

• Maintained proper work schedules based on customer volume on Centaman (Payroll System)

• Ordered and received products and supplies, ensuring no stock-outs occurred without excess inventory on hand

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Darden Restaurant- Red Lobster, Lanham, MD 07/2002-12/2004

Culinary Manager

• Involved in developing strong relationships with local universities for management recruiting purposes

• Responsible for organizing a staff of 100+, serving an average of 6,000 guest a week

• Maintained staffing levels by interviewing and hiring crew members

• Organized schedules on PeopleSoft to ensure proper staffing during the restaurants highest volumes

• Maintained expenses below budget through accurate planning, waste reduction, purchasing, and cost-effective operating procedures

• Key contributor in maintaining guest satisfaction scores 11 points higher than previous year

• Received shipments of supplies; reviewed to ensure quantity received is correct and determined whether substitutions were required.

Education & Certifications

University of Maryland Eastern Shore, Princess Anne, MD

Business Management: Major –Hospitality Management

• B.S. Degree, 2002

E R I N H I G H T OW E R

Phone: 301-***-**** Page 3

Security clearance & Distinctions

Current - Government Clearance Public Trust

2008 - Society of Human Resources Management (SHRM) Member

2007 - Serv-Safe Certified -, Food Safety Training

2004- Darden Restaurants, Red Lobster- General Manager Candidate

2002- National Society of Minorities in Hospitality (NSMH)- Southeastern Regional Chairperson

2002- Eta Rho Mu -Hotel and Restaurant Management Major Organization- President

2001- National Society of Minorities in Hospitality(NSMH) – University of MD Eastern Shore Chapter President

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