Customer Service Manager

Faith D. Jaciuk

**** ******** *** ( Port Huron MI 48060 810-***-****

Professional Objective

To obtain a position with a company which will utilize extensive banking

knowledge, extraordinary customer service standards, and exceptional sales

skills to generate new business relationships.

Banking Experience

Citizens First/CF Bancorp Port Huron,

MI 48060

August 2002 to Present Call

Center Manager

March 2002 to August 2002 Banking Center

Assistant Manager

September 2000 to March 2002 Customer

Service Representative

September 1998 to September 2000

Teller

Michigan National Bank Port

Huron, MI 48060

1984 to 1998 Customer Service

Representative - Assistant Manager

Highlights of Qualifications

Manage call center staff of eight relationship bankers

Prepare budgets and audit daily transactions

Identify sales opportunities within the Call Center

Process incentives for branches

Coordinate department scheduling

Train, coach and mentor staff to reach goals and expectations of bank

Relationship banker facilitator

Authority for unsecured loans, open new accounts, process & finalize

loan applications

Process loan applications

Coordinate MPI coin and balance, safe deposit boxes and balance

general ledger

Develop and implement procedures and serve as the primary branch

contact for banking software including Director, Premier II, Platform,

telephone banking, E-Corp, E-Com, qwick rate, scanning, new account,

courier service, check holds and incentive programs

Balance ATM, vault, NSF reports, opening new accounts, assist

collections contacts, coverage first outbound calls, and knowledge in

mobile and online banking

Education

TQM

. AIB Courses in Supervisory Skills

. Fundamentals of Banking

. Sales and Performance: Retail Performance Chain Management Making

Client Referrals for Head Tellers

. Team Building Certificate, St. Clair County Community College

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