Customer Service Sales

Phone 786-***-**** **** NE ***th St

****@*********.*** Miami, FL 33161

Catherine Knighton

Professional 2009 - Present Recruitment Consultant

Experience

. Contract recruitment for Hospitality and Restaurant

industry for mid - senior level candidates.

. Review resumes and screen candidates, coordinate

interviews.

. Recommend resources to build candidate pipeline and

provide on site interview support.

. Contract recruitment for call center operations, inbound

and outbound agents.

. Network and generate candidates thru cold calling,

networking, Facebook, and Linked In.

2008 - 2009 Regional Placement

Specialist

Resources in

Food, Inc.

. Open South Florida office and manage day to day

activities.

. Responsible for developing local market by utilizing all

media, and networking within the culinary and hospitality

communities.

. Develop relationships with local, national, and

international hotel and restaurant groups.

. Sales and marketing to brand company in local market, as

well as secure job orders for Management and Executive

placements.

. Strategically build local candidate pipeline.

2006 - 2008 HR Senior Talent Acquisition

Specialist

Burger King Corporation

(contract)

. Recruit for Restaurant Management Teams throughout

Florida, North Carolina, New York, New Jersey, Alabama,

and Tennessee.

. Utilize internet job boards, organize and participate in

career fairs, and conduct community workshops to increase

public awareness of opportunities and build candidate

pipeline.

. Organize interviews for Field HR, Regional, and District

Manager. Manage their calendars and all scheduling related

to interviews.

. Administer selection tool (Kenexa Prove It) to Management

applicants as part of the prescreening process.

. Coordinate inclusion planning and implementation efforts.

. Participate in company's endeavor to partner with local

community agencies, Miami Dade CC, and South Florida

Workforce to maximize local visibility as an Employer of

choice, and to earn grants and tax benefits.

. Corporate recruiting for IT, Marketing, Operations, and

Research and Development.

. Utilize Brass Ring and Taleo ATS systems for corporate .

2004 - 2006 South Florida Employee Relations Rep

The Hertz

Corporation

. Develop recruiting program for Management candidates for

Hertz Rent A Car and Hertz Local Edition (Key West to Vero

Beach, Marco Island to Ft. Meyers)

. Organize and manage on site recruiting events, as well as

career fairs with local agencies, colleges, and

universities.

. Generate new recruiting resources and develop community

relations to increase branding and build candidate

pipeline..

. Conduct workshops and resume reviews with local community

agencies, colleges, and universities.

. Partner with mid and senior level Managers to ensure

hiring guidelines and processes (EEOC, AFL/CIO Union

agreements, etc) are followed.

. Create and direct recruitment tracking systems. Monitor

expenditures, budget adherence, as well as forecast

seasonal hires.

. Coordinate all media advertisement with 2 agencies,

including print, radio, and internet.

. Create employee referral and incentive programs.

. OSHA training and certification for hazardous materials.

2003 - 2003 Recruiter

T- Mobile

(Temp/Spherion Corp)

. Screen resumes and coordinate interviews for sales and

customer service positions.

2003 - 2003 Test Scorer

NCS Pearson (Temp)

. Score California and Florida public school exams for

elementary, middle and high school.

2002. Human Resource Specialist

Inktel Direct

. Increase applicant pool by over 200 %.

. Develop new recruiting resources, partner with local

Workforce offices to increase visibility within community.

. Coordinate with Management teams to streamline interview

and selection processes.

. Various Generalist duties, including onboarding, benefit

enrollment, harassment investigations, terminations,

discipline, and unemployment hearings.

1999 - 2002 Lead Recruiter

Precision

Response Corporation

. Manage the operations of recruiting office in a 3000 seat

call center, with 5 direct reports.

. Responsible for the planning and directing the activities

of both exempt, and non exempt staff, as well as monthly

and quarterly reports for the department.

. Recruitment for sales, customer service, IT, and

Supervisor positions.

. Monitoring budget, payroll, and personnel records.

Utilized Kronos and Oracle systems.

. Transitioned office from paper to ATS, conduct online

applicant testing, and new hire orientation.

. Partner with account managers in RFP's, as well as

forecasting hiring needs.

. Coordinate print and online advertising, as well as in

house recruiting events, and partner with community

agencies to increase applicant pool.

Computer Word, Excel, Brass Ring, Kenexa Prove It Oracle,Kronos

Payroll

Skills

Language Skills Conversational Spanish, ability to read and converse mid

- level.

Education Bachelor in Arts, Criminal Justice,

Florida International University, Miami, FL

Certifications PHR, Society of Human Resource Management, 2003

Contact this candidate