Six Sigma Manager
Resume:
James Wood
*** ******** *****, ********** ** **033
Phone: 908-***-****
Email Address: *****.*.****@**.****.***
Objective: To obtain a challenging position allowing me to
utilize my analytical background to convert data into business
intelligence to drive business results
Experience:
HSBC Jersey City, NJ
AVP Risk Management (12/08 - present): HSBC Insurance
. Provided business guidance and oversight on significant risks
facing the Insurance business
. Established set of key Risk metrics and indicators to be
tracked and communicated to Senior Management through
governance committees
. Supported Corporate Fraud team by systematically producing
reports of policies that are indirectly related to known
fraud cases
. Analysis of claim experience through statistical modeling to
determine underlying drivers and future expectation of claim
volume
. Provided business user requirements and UAT testing support
for the successful implementation of a relational data
warehouse
Manager Credit Policy and Risk (2/02 - 12/08): HSBC Card and Retail
Services
. Managed team of employees in US and Bangalore, India
. Development of account origination strategy for PLCC merchant
partners
. Custom scorecard development, tracking and validation
. Loss forecasting and portfolio performance monitoring
. Managed Risk MIS function to ensure accurate and timely
distribution of standard reporting packages
. Coordination and execution of retro studies with credit
bureaus
. New generic scorecard and external product evaluation
. Preparation and presentation of Risk processes and analytics
to regulatory groups (OCC, Legal, Compliance, Internal Audit)
Key Projects:
. Participation in cross functional team to remediate new
originations for merchants with sub-hurdle ROE's
o Inclusion of sensitivities on stressed losses, gradient
capital, and increasing cost of funds
o Development of Risk Based Pricing proposals for the
contract renewals of the largest Furniture and Jewelry
merchants
. Led team in the design and implementation of a comprehensive
custom scorecard tracking and validation process
. Team lead on a Six Sigma Greenbelt project for optimizing
profitability through custom scorecard implementations
. Prepared and presented quarterly business reviews as well as
potential credit policy changes to Tier 1 merchant partner
Senior Business Information Analyst: Household (2/99 - 2/02) -
Provided SAS programming support for ad-hoc as well as normally
scheduled MIS reports for the Risk Originations group.
Credit Risk Analyst: Beneficial (2/98 - 2/99): Managed BNB USA
pre-screen mailing criteria using generic scorecards modeled for
risk and response as well as business derived rule-sets.
Developed Excel template using VBA to dynamically select dual
score cutoff criteria managing the trade-offs between risk,
response and profitability.
Education:
Rutgers University, New Brunswick, NJ
Bachelor of Arts in Mathematics, February 1998
Minor in Economics
Computer Skills:
Software: MS Office, Cognos, Magnum RapUp, Crystal Reports, Knowledge
Studio, Infocentricity Xeno,
Languages: SAS, SQL, Visual Basic, VBA
Operating Systems: Mainframe, MS-DOS, Win 95/98/2000/NT/ME/XP.
Business Courses/Training:
Six Sigma: DMAIC, Design of Experiment Training - January 2002
Improving People Skills, Cornell University - January 2005
Introduction to VBA, Learning Tree International - July 2004
Leadership/Activities:
2005 United Way Campaign: United for Hope Bridgewater site
coordinator for Retail Services
2005 Profitable Growth Star: Awarded for role in establishing
strong management and communications lines with India team
2008 Junior Achievement: Volunteer elementary teacher for a 6
week program in a first grade classroom
2006-2008 NJ Day of Caring Volunteer: Annual day of service to
support environmental initiatives in the local community
2007-2008 Employee Engagement Team Member: Actively
participated in cross functional teams to help brainstorm and
implement initiatives to improve employee engagement
Atlanta, GA 30328
Atlanta, GA 30328
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