Customer Service Manager

Joshua C. Opper

**** ** *****

Portland, Oregon *7236

Phone: 503-***-**** Email: **********@*******.***

Profile Summary

. Motivated business professional and results-focused leader with

over ten years of experience specializing in customer service and

sales of service.

. Resourceful problem solver with innovative solutions associated

with bringing in new business.

. Dedicated team player with a strong desire to learn and grow within

the organization.

. Excel at interfacing with others at all levels to ensure

organizational goals are attained.

. Possess excellent interpersonal, analytical, and organizational

skills

EXPERIENCE

Enterprise Rent-A-Car Portland, Oregon Apr.

2008 - Current

Assistant Manager

. Actively participated in a wide variety including: sales,

marketing, customer service, operations, and finance.

. Responsible for managing a large replacement branch.

. Fleet management of approximately $250,000 of inventory

. Accounts receivable, growth planning and forecasting, account

management and negotiation.

. Trained eight current employees into management level positions

such as Management Assistant and Assistant Manager

US Bank Beaverton, Oregon July.

2004 - Nov. 2007

Customer Service Manager

. Managed a large branch location to meet monthly goals in both

consumer's products and business product.

. Manage the branches overall compliance to both company and

federal guidelines with finical services.

. Meet high customer service goals to retain current accounts and

to expand the current relationships with account holders.

McDonald's Portland, Oregon Jan.

2004 - July. 2004

Shift Manager

. Manage up to an eight hour shift with up to ten employees at any

given time.

. Manage employees to meet service time levels that have been set

by both the local owner and at the corporate level.

. Count and prepare the daily deposits for the restaurant and

ensure that they are correct

. Responsible to counting and ordering inventory every fourteen

days to ensure that there is the correct amount of product on

hand. .

EDUCATION

\Warner Pacific College Bachelor of Science

August 2001 - May. 2004

Double Major in Business Administration and Social

Sciences

Western Business College Associates in Science

June 1999 - June 2001

Majored in Bookkeeping Accounting

ADDITIONAL SKILLS: Proficient is all MS Office, MS Excel, familiar

with budget planning and forecasting.

Willing to step up and take leadership and follow through with

projects

Able to prioritize and successfully work independently and in a team

References available upon request

Contact this candidate