Management Customer Service

CONTACT

Ben Ghuzzi ************@*****.***

**** ***** ******** *** #*** Aurora, Colorado 80014 Ph# 720-***-****

OBJECTIVE

To obtain a challenging management position in an environment that allows

me to utilize my management expertise so I can further contribute to the

success of my employer's endeavor.

EDUCATION

B.S. MIS (Colorado State University) COLORADO, USA 1991

A.D. AA (Aims College) COLORADO, USA 1986

Comm. Mastery C. (MSEC) COLORADO, USA 2000

MANAGEMENT SKILLS

Full Operations and Production Management

Management Information System

Client Relations, Customer Service, ISO STD

MANUFACTURING SKILLS

Plastic Cards production:

. VISA, Master Card, Smart chip cards, Banking cards, Gift cards, Hotel

cards, and many other Secured and Unsecured higher-end plastic cards.

. Advanced (I.T.) technical equipment and state of the art production

equipment.

Beverage production:

. All Pepsi Cola's products - one of the largest production facilities in

the U.S.

. Advanced state of the art production equipment and MIS/IS technical

equipment.

TECHNICAL SKILLS

System hardware: HP Mainframe, IBM Mainframe, LAN/WAN, PC Platform.

Operating systems: Novell, HP MPE-MVS, OS2, JCL, UNIX, MS DOS, MS OpSys.

High-level languages: COBOL, FORTRAN, C, PASCAL, BASCI, VISAUL BASIC.

I.T: MS Window Applications, Databases, Servers, Modems, Routers, Bridges,

Hubs, FTP.

WORK EXPERIENCE

06-09 Alchemy Plastics, Inc. / Director of Operation and production/

Denver, CO.

. Contribute to the success of business startup of Alchemy plastics,

Inc.

. Overseeing the overall management of the operation and production

optimizing operational business profitability and performance.

. Interpretation of financial statements and manage manufacturing and

materials budget.

. Maintaining overall business compliance, policies, and regulations to

industry specifications. Communicate with floor managers and

internal/external auditors to ensure adequate internal controls are

maintained in relation to the company's polices.

. Ensure global consistency and quality of service at its high standards

and continuously improving all processes.

. Direct operation and production schedules to appropriate department

and assign projects.

. Establishing priorities and objective. Creating and maintaining a work

environment that empowers employees, focuses on continuous

improvement, teamwork and individual job satisfaction to meet/exceed

productivity and outstanding quality goals.

. Recruitment talent within the market. Employees' PR-Management.

97-05 Colorado Plasticard, Inc. / Operation Manger / Denver, CO.

. Full Management of the IS (Information Systems) Department.

. Management of the SB (Service Bureau Production) Department.

. Maintain with the rapid changes of the IT/Technology and the

Production Equipment.

. Responsible for operation, maintenance and upgrades of the IT and

Production equipment, as well as, ensuring the smooth transitions and

migration of all systems.

. Management of the ongoing projects. And, ensuring the success of all

existing projects.

. Define Service Level Agreements to ensure compliance and performance.

. Support of all technical issues and provide documentation and manuals

for all levels (company's end-users & customers' end-users).

. Update and maintain Company's quality management system to ISO

standards.

. Assure complete customer satisfaction both locally and

internationally.

. Responsible for enforcing company's policies and implement hire and

layoff duties.

. Maintain the IS and the SB employees' duties and assigning agendas

ongoing basis. Test, debug, modify, and approve projects before

launching.

. Develop and implement tools for the IS/SB Departments and other end-

users.

. Train and conduct meetings to ensure complete success of the

Development Process.

. Meet with the IS/SB personnel on constant basis. Handle and resolve

issues relating the IS/SB department.

91-96 Pepsi Cola Company / OP. Supervisor / Denver, CO.

. Management of the IT & Production department.

. Maintain the proper operation of the all IT & Technical production

equipment.

. Ensure completion of detailed schedules for all projects involving all

phases.

. Maintain with the changes of the Technological matters in relation to

production.

. Provide Technical and Operations Support to 21 sister-locations.

. Assist all locations in the implementation of new equipments and new

programs.

. Analyze all processes and streamline workflow. Ensure the efficiency

and the productivity of all programs.

. Monitor and improve departmental employees' duties.

. Documentation of department manuals processes.

. Train all employees in technical computing issues. And, maintain the

accuracy and proper operation of the employees.

. Contribute positive support to sales and business development

departments. Implement strategies to support these initiatives.

SUMMARY

I present to your attention years of management and leadership skills

within the U.S. and the international market. I have contributed for the

success of many multi million dollars projects. I am an individual who is

enthusiastic, motivated, and who takes pride in his work. Ability to handle

multiple complex projects and will get the jobs done. Upon your request, I

am ready to discuss any of the above information or present to you any

additional information.

Contact this candidate