Customer Service Computer Science

Robert B. G. Wells, CCNA

**** ************** **** *** ***

Phone: 210-***-****

San Antonio, TX. 78240 Email:

***.*****@*****.***

* *****, ****

To whom it may concern:

I am currently serving in the United States Air Force and will separate on

the 15th of November, 2010. I am stationed at Lackland AFB, San Antonio,

Texas, but will be moving back to Tennessee. However, the military does

provide some relocation benefits. I am interested in speaking with

potential employers about positions in Network Engineering, or another

position that would utilize the skills I have learned in pursuit of my

Computer Science degree.

For the last 5+ years I have been working in the field of computer

networking. I have experience with a range of technologies to include

Cisco routing and switching, Cisco and Aruba Wireless technologies, Wide

Area Networking (WAN), numerous cryptographic devices, and limited

experience with Cisco Voice over IP. This experience has not come from a

small network environment. Military experience almost always provides

experience working with thousands of customers, sometimes in hostile

situations. At times I have supported over 6 thousand users, and have also

worked in the pressure situations of a deployed environment while deployed

to Baghdad International Airport, Iraq.

I will be graduating with a B.S. in Computer Science before my start date,

and already have an A.S. in Computer Science and an A.A.S. in Electronic

Systems Technology. I am a Cisco Certified Network Associate (CCNA), and

also hold the CompTIA Network+ and Security+ certifications. In addition

to these certifications, I will be testing for my CCNA Wireless in early

May, and plan on obtaining the CCNA Voice before my separation date.

I would prefer to work in either the Nashville or Memphis, Tennessee,

areas; however, I am open to any opportunities that may present themselves.

You can contact me via the email address listed above, or my cell phone

number, which is also listed above. I look forward to hearing from you in

the future.

Sincerely,

ROBERT B. WELLS, SSgt, USAF

Network Integration

Robert B. G. Wells, CCNA

8727 Fredericksburg Road Apt 508

Phone: 210-***-****

San Antonio, TX. 78240

Email: ***.*****@*****.***

OBJECTIVE

To obtain a challenging position within the communications industry with an

organization that will allow me to utilize my communication, technical, and

customer service experience in a large diverse network environment.

PROFILE

. Top Secret/SCI Single Scope Background Investigation; active clearance

with CI polygraph

. Cisco Certified Network Associate (2008)

. Cisco Certified Network Associate Wireless (testing May 4th, 2010)

. CompTIA Network+ (2007)

. CompTIA Security+ (2009)

. Hardware Experience - Cisco routers/switches, Cisco firewalls/security

appliances, Aruba Wireless Access Points/Controllers, APC Smart-UPS,

General Dynamics and Motorola encryption devices, Promina

multiplexors, modems/CSU's, Fireberd 6000, T-berd 8000, and cable

standards/testers.

. Software Experience - Ciscoworks, Cisco WAN Manager, HP Openview,

SolarWinds Engineer's Edition, Remedy, Microsoft Visio, Microsoft

DNS/DHCP, and NetIQ Directory and Resource Administrator.

. Programming Languages - (academic environment only) Java, C++, and

Visual Basic

EDUCATION

. Associate of Applied Science in Electronic Systems Technology,

Community College of the Air Force (October, 2009)

. Associate of Science in Computer Science, Park University (May, 2010)

. Bachelor of Science in Computer Science, Park University (111 credit

hours with 4.0 GPA)

EMPLOYMENT HISTORY

United States Air Force

November 16, 2004 - Present

Lackland Air Force Base, Texas, May 2008 - Present (Systems Control

Technician/Assistant Shift Supervisor)

. Directed and performed troubleshooting measures on voice, video, and

data circuits using both IP and ATM WAN technologies.

. Managed WAN installations, service changes, and deactivations in

support of NSA Texas

. Maintained Cisco based networks to include configuring routers,

switches, firewalls and security appliances running Ciscoworks and

Cisco WAN Manager

. Utilized Remedy software application to track and maintain trouble

tickets for systems

. Reconfigured LAN topology reducing the need for leased lines and

increasing throughput 200%

. Interfaced with project managers, engineers, and commercial service

providers to activate circuits

. Maintained circuit history files, created detailed circuit and complex

network diagrams

. Coordinated scheduled/unscheduled network outages with users, vendors,

and executive staff

. Corrected faulty encryption unit by isolating erroneous configurations

and keying material

. Installed 622MB trunk increasing network bandwidth 100% and securing

WAN resources

. Managed cryptographic equipment and keying material.

. Assistant Shift Supervisor of 7 network technicians.

Spangdahlem Air Force Base, Germany, May 2005 - May 2008 (Network

Management Technician)

. Designed, configured, and implemented 2.5 million dollar wireless

project as member of a multi-agency engineering team.

. Maintained enterprise network of over 600 Cisco switches and routers,

250 Aruba Access Points and Controllers, and numerous Virtual Private

Network connections to geographically separated units; servicing over

6000 users.

. Managed Spanning Tree Protocol services for all switches on the

enterprise network, consisting of 600+ devices and numerous VLANs.

. Assisted Voice over IP implementation team. Installed PoE capable

switches and Cisco VoIP phones supporting 120 buildings. Configured

and installed voice gateway routers to interface, via T-1's, with the

legacy telephone network. Configured quality of service on the IP

network for traffic optimization.

. Managed DNS and DHCP services for more than 6000 users.

. Responsible for management of the Cisco ACS server, accomplishing

TACAS+ requirement for all base switches and routers.

. Deployed to Baghdad International Airport where I managed the IP

network consisting of 100 network switches/routers, 30 encryption

devices, and almost 900 users. I was one of only 10 percent of all

service members to receive a medal during that time period (Air Force

Achievement Medal).

Keesler Air Force Base, Mississippi, November 2004 - May 2005 (US Air Force

Student)

. US Air Force basic and technical training schools for Network

Integration

References are available upon request

Contact this candidate