Sales Customer Service

Adrian A. Roque

***** ** ***** *****

Miami, FL 33176

Home –305-***-**** / Mobile- 305-***-****

*************@*****.***

Sales background

Persistence / Communication skills / Customer service / Drive

Success-driven / Honesty / Strong work ethic

Outgoing sales professional with a 11 year experience in sales.

Core Strengths

Interpersonal skills Presentation skills

Communication skills Organizational skills

Selling skills Customer service

Fluency in Spanish

Professional Experience

Milwaukee Electric Tool Corporation, Miami, FL October 2005 – January 2010

Territory Representative – South Florida

Responsible for growing sales of the national accounts, the territory manager’s accounts, and of the other

independent accounts. I visited clients on a daily basis, calling on them to present new products and/or

promotions, and fulfill needs, whichever they may have been. I did provide support in the

merchandising of products in various distributorships. I engaged in joint sales calls with various account

representatives of different distributors. I established a good rapport with the personnel of distributors. I

executed various counter days, displaying Milwaukee’s products, engaging clients, and speaking of any

promotion. I also provided after-service to the client, in case there was an issue with a tool or if

assistance was needed with accessories and/or parts. Another important contribution was establishing

sell-through plans for promoting products. Further, I discussed technical issues with clients and looked

for solutions from the technical team in the Service branch in Miami or from the technical team in

Brookfield. Lastly, I worked hard in ensuring that clients were content with the treatment Milwaukee

was providing them.

Note: From the period of June 1998 up to October 2005, I was employed by the same group of

companies.

Steel Resources, LLC, Miami, FL August 2003 – October 2005

Trader – Central America

I engaged in sales with clients. I prepared inquiry forms to be sent to various mills, seeking quotations of

various steel products. I also presented offers to the Central American clients. I prepared purchase and

sales orders. I prepared a profit report for every order. The position also entailed maintaining close

communication with the company’s agents. Sought any technical clarifications with the mills, and

consequently conveyed information to the clients. Liaised with the Operations and Finance departments

of the company, to clarify /solve shipping and/or financial issues. I was involved as well with any

insurance claim which might have arisen.

The Steel Group, Inc. Miami, FL March – August

2003

Assistant to the Vice-President

I prepared monetary drafts to be sent to banks; communicated with banks, should any issues with the

drafts arise. Performed various accounting operations in Quick Books. Made loan payments; sent

transfers. I also prepared clients’ discounts. I liaised with the company’s myriad offices in Central

America, in terms of clarifying payment issues, preparing credit and debit notes.

Latin American Export & Import, Inc. Miami, FL October 2000 – March 2003

Sales Executive – Africa

I was engaged in sales of steel products in the markets of South Africa / Kenya / Tanzania / Uganda /

Mauritius / Burundi. I maintained and built clientele relationships. I was involved not just in the sales

aspect, but also in the entire flow of operations: purchasing (carried out in Russia / Ukraine / Japan /

Korea), financial aspects, and the delivery of the products to the African ports.

Latin American Export & Import, Inc. Miami, FL June 1998 – October 2000

Assistant to Central America Sales Manager

I prepared inquiry forms, which were sent to various mills, seeking quotations for various steel products.

I offered material to the Central American clients. I prepared sales orders. I also maintained close

communication with the company’s agents. Sought any technical clarifications with the mills, and

consequently conveyed the information to the clients. I was involved as well in any insurance claim

which might have arisen.

Education

Florida International University, Florida

Bachelor of Liberal Arts, 1997

Knowledgeable in Excel / Word / Lotus Notes / Power Point / Microsoft Outlook / Quick Books.

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