Six Sigma Customer Service

Harvi Sethi

Westborough, MA *****(Renter/open to relocation) 508-***-****

**********@*****.***

Internal principal consultant / Innovative, result driven global leader

with 19+ yrs of broad based background in finance & banking, retail,

energy, engineering, manufacturing & supply chain. Have excellent

leadership ability to deal with all levels of organization including C-

level executives & effectively build cross-functional consensus among key

stakeholders to achieve desired results through change management.

Recognized for cost reduction, organic growth, & ability to bring value to

customer through strategy deployment & process/product transformation.

Lean Sensei / TPS -Value, Flow, Pull, Business Process Management

Perfection Innovation Strategies (TRIZ)/ Risk Mgt.

Kaizen / Teach & Mentor Lean, Six

Sigma(1000+) Business Strategy / Planning / Model

Lean & Six Sigma (Certified Master Financial / Simulation Modeling

Black Belt) Balanced Scorecard / KPI, KRI, KCI

Design for Lean & Six Sigma (DMAIC, Report Design

DFSS) IT - Technology Implementation

Transactional / office lean six sigma (ERP/BPM/BRE)

experience Front / Back Office Reorganization

Hoshin Planning/ Change Management (BPO) / SCOR

Enterprise wide Program / Project Mgt. Capacity Planning / P & L

(PMO) responsibility

Global Best Practices / Benchmarking

KEY ACCOMPLISHMENTS

. Reduced overtime 80% & savings of $ 7M by streamlining & automation of

collateral and bond processes

using BPM/BRE at Wells Fargo.

. $ 100M PSCR reduction by optimizing the energy (power) trading mix - real-

time, day-ahead, short-term,

long-term, & structured trading at DTE Energy resulted in $10/household

. Order to Cash 75% cycle time reduction & savings of $ 25M by redesigning

End-to-End processes at Visteon.

EXPERIENCE

Hetke Consulting Inc., MI

Sep.'09- Present

Independent Consultant on various Lean, Six Sigma and Benchmarking

projects.

1 AVERY DENNISON - Retail Information Services, Framingham, MA

Mar.'09 - Aug. '09

Global Enterprise Lean Sigma Champion Consultant /Global Business Processes

/ Operations (reported to sr. vice president operations) - Part of global

resource reduction Sep '09

Led Hoshin Kanri along with C-level executives to develop global continuous

process improvement strategy / implementation & managed 20 projects using

enterprise project mgt. and managed global staff of 10 individuals.

. Increased speed & improved quality among regions by implementing global

measurement system & SOP's/SWI, sharing global best practices and

communize the global processes across Retail Information Services.

Expected savings of $ 10M .

. Achieved global product consistency & reduced the cost by redesigning End-

to-End Global Supply Chain Process (procurement and sourcing) from

decentralized process to hybrid process (Centralized - Global level

& Regional level and decentralized - site level). Expected savings of $

5M.

. Expected Annual savings of $ 15M.

WELLS FARGO - Corporate Trust Services, Columbia, MD

Jul '07 - Feb.'09

Global Vice President / Process Excellence Consultant / Structured Finance

(reported to sr. vice president operations) Worked with C-level executives

to deploy continuous improvement strategy / implementation using Hoshin

Planning & developed "Extended Value Stream mapping" to select, manage, &

track top 40 projects to increase efficiency across Collateral and Bond

processes using enterprise project mgt. Managed global staff of 15.

. Reduced loan accounting rejection-60% & cycle time-50% resulted in $ 6M

savings by redesigning End-to-End process.

. Reduced bond processing rejection at first / second level inspection &

cycle time reduction for processing bonds by 50% leading into savings of

$ 5M.

. Generated savings of $ 1.5M by implementing Measurement System across

entire Corporate Trust Services (RMBS, CMBS, ABS, CDO's) to measure value

added vs. non-value added activities across process & further sharing

Best Practices across client teams.

. Generated 98% automated process & reduction of overtime by 8000 hrs/month

& savings of $ 7M by developing ideal process using BPM (Lombardi

Software), BRE (Pegasystems) & BI for- loan accounting, default, bond

processing,

& loss tracking processes.

. Taught Lean Six Sigma Green/Black belt courses (20 BB, 50 GB, 200+

mentor/coach & conducted 50+ Kaizen)

. Annual savings of approx. $ 19.5M

DTE ENERGY- Energy Trading, Ann Arbor, MI

Jun. '04 - Jul. '07

6 Operating System Manager / Deployment Consultant /Master Black Belt

(reported to vice president operations)

Deployed & implemented Lean & Six Sigma strategy for Energy Trading,

Generation Optimization & Distribution group, tracked/managed 60+ projects

related to revenue growth & efficiency and managed staff of 8 individuals.

. Led to $ 50M revenue boost & optimized Energy (power) Trading Structure

Transaction process.

. Resulted into $ 50M savings by developing/implementing performance center

to monitor equipment reliability that led to better business transactions

of sale/purchase of power.

. Resulted in $ 30M savings/yr by maximizing value of capital expenditure

for long & short-term investment

& analyzed required return, led in more reliability & power transaction.

. Generated $ 25M saving & optimized bidding strategy for buy/sell of power

using classical Design of Experiments in MISO (Power Mkt.).

. Reduced 50% cost in Generation optimization area using DFLS in

collaboration with McKinsey & Co.

. Optimized natural gas distribution process(call center/customer service)

led to 99% time commitment.

. Trained 50+ leaders, 60+ Black Belts, 200+ Green Belts, mentored/coached

1000+ individuals & conducted 70+ Kaizen for various Lean & Six Sigma

projects.

. Annual utility bill reduction by approx. $10/ household.

VISTEON CORP.(Formerly Ford Motor) Corporate Strategy / Business

Development / M&A,MI 1997 - 2004

7 Corporate Strategy Deployment Leader / Black Belt - Finance, HR, Customer

Service (reported to director corporate operations)Led Lean Six Sigma

deployment, project selection for Corporate Strategy / Planning, Finance,

Communication, Taxation, Government Affairs, Human Resources & Customer

Business Group (CBG).

. Reduced number of defects by 80% that resulted in savings of $ 4.5M (soft

savings/cost avoidance)

& improved the internal communication system process using Lean/DMAIC.

. Resulted in savings of $8 mil by increasing return on investment

incentives from state & federal government. Increased incentives from 1%

to 5%.

. Resulted in savings of $ 15M by optimizing link between Customer Business

Groups (CBG) & Order to Cash.

. Managed & led Corporate "HOSHIN" breakthrough team.

. Annual savings of approx. $ 23M.

Global Corporate Strategy, Business Development, M&A Mgr (reported to

director strategy)

Worked with senior management & board of directors to

develop Corporate Strategy Process & Scenario Planning

Studies to support Visteon's business model.

. Led team along with investment bank & research institutions. Responsible

for developing strategic intelligence, competitive profile, financial

analysis & scenario planning studies for global business opportunities.

This supported negotiation process for sell/buy/swap portfolio.

. Generated revenue of $ 2.8M by constructing business vision, strategy,

planning, & forming Telematics

& Multimedia group.

. Directed Visteon towards development of hybrid vehicle components by

constructing a business vision

& strategy for Visteon's participation in hybrid electric vehicle.

. Led team to develop process/strategy to grow sales revenue of non-

automotive related businesses including electronics.

. Developed Technology Implementation Plan to support selection &

commercialization process of new technologies based on prioritization of

business plan initiatives & future investment matrix. Commercialization

process directed funds towards high growth technologies.

. Led formation of engineering development centers outside US & reduced

engineering cost by $ 50M by working with senior management to develop

business plan for divisions, regions to support Visteon Corporate

Strategy for low cost engineering centers.

. Annual savings of approx. $ 50M

FORD MOTOR COMPANY Exterior Systems Design Engineering- Dearborn, MI

1989 - 1997

Senior Product Design Engineer - Exterior Systems and Electronics (reported

to manager design)

Developed & implemented design for bumper technologies enhancing vehicle

performance across product lines.

. Generated savings of $ 30M by developing knowledge based eng. (KBE) for

front-end system.

. Increased occupant safety by redesigning front-end system to support 40%

offset crash.

. Resulted in savings of $ 33M by designing & developing prototype of steel

inserted blow molded front-end system to support intelligent

transportation systems.

. Annual savings of approx. $ 63M.

Sr. Manufacturing Engineer (reported to manager manufacturing)

. Resulted in inventory savings of $ 5B by decreasing Order to Delivery

(OTD) cycle time for vehicle across all assembly plants by improving End-

to-End process with inside & outside suppliers to support vehicle

sequence at Wixom Assembly Plant.

. Optimized vehicle assembly sequences process using discrete manufacturing

simulation & presented results to senior management.

. Annual savings of $ 5B across all the assembly plants worldwide.

EDUCATION:

MS Industrial and Systems Engineering University of Michigan, MI.

MBA Finance / Operations Research

University of Delhi - India

BS Manufacturing / Production Engineering

Birla Institute of Technology- India

PROFESSIONAL DEVELOPMENT / CERTIFICATIONS:

A3, continuous flow, learning to see, seeing the whole,

creating level pull, material flow - Lean Enterprise, 2009

Lean Training

Wells Fargo, MD 2008

Project Management Training

Wells Fargo, MD 2007

Lean Training/Cube innovation/Institute of Lean Innovation

DTE Energy, MI. 2005

Certified Lean Six Sigma Master Black Belt - Int'l Quality

Fed (IQF) Ford/Visteon MI. 2003-04

Certified Lean Six Sigma Black Belt - Six Sigma Academy

Ford/Visteon MI. 2001-04

Quality Training Ford Motor, MI. 2000

Lean Transformation Training

Ford Motor, MI.

1999

PATENTS, HONOR & PUBLICATIONS:

Patent: Light Truck Tailgate Assembly -1999 (Patent # 5,947,540) - Ford.

Patent: Steel Inserted Blow Molded Bumper System - 1997 (Patent #

5,658,027)- Ford.

Nominated for Ford Technology award for developing a "Knowledge Based

System for bumpers" 1996.

Publication: Simulation of Transient Conjugate Heat Transfer to Improve

"Door Trim Mfg" 1994.

Teaching Assistant-Taught Engineering Statistics classes at

University of Michigan-Dearborn 1988-1989.

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