Administrative Assistant Customer Service
Resume:
Irving, TX *****
**.*****@*****.*** Shavon Woods
Objective A challenging position working for an organization
where I can apply my background and expertise
toward the growth of the company.
Experience March 2008- Present Children's Memorial Hospital
Chicago, IL
Clinical Office Assistant
Open and close the office, prepare conference room
for meetings
Screen visitors and telephone calls directing to
appropriate staff and resolve routine and complex
inquiries.
Complete daily quality control reports in excel
spreadsheet
Prepare documents and correspondence for management
and staff
Send reminder letters or make reminder phone calls
to confirm appointments prior to scheduled clinic
Prepare, edit and final format documents using
Power Point and Microsoft Word meeting deadlines,
create and manage files and/or charts
December 2008-March 2008 Children's Memorial
Hospital Chicago, IL
Sr. Administrative Assistant (Float Pool)
Assist Human Resources in occupying job vacancies.
Prepare and composes routine correspondence,
memoranda, etc
Customer support, greeting visitors and telephone
coverage
April 2004-December 2008 Bellwood Police Dept
(Norcom Public Safety) Bellwood, IL
Desk Officer/ 911 dispatcher
Senior dispatcher, supervise 1-4 employees at a
time, train and develop new employees, monitor
calls, make schedules, give performance reviews and
advise employee on how to improve.
Perform confidential and advanced secretarial and
administrative duties for Chief, Deputy Chief and
commanders of police department
Assembly case records for court, type and record
incident's in a CAD system and recording
depositions for an officer's report.
Process high volume of calls for police, fire and
medical services in timely manner.
Investigate & conduct background checks, determine
active warrants & write bonds, search and secure
female prisoners
Superior customer service skills including face to
face, telephone and email
May 2002- March 2004 The Washington Center for
Internships Washington, DC
Human Resource Assistant
Supported HR department by conducting various
assignments as needed
Processed new-hire paperwork, assist employees with
HR related questions, policies and training
materials
Filed and maintained employee's records, scheduled
and conducted interviews with HR Manager, verify
employment, drug screens, accounts payable and
accounts receivables
September 2001-May 2002 The Washington Center for
Internships Washington DC
Administrative Assistant
Operated 10-line switchboard including screening
calls and routing calls to proper departments,
distributing & processing mail.
Processed student applications, act as liaison for
student inquiries and collected student tuition
payments.
Responsible for entering and posting daily cash log
and editing spreadsheets
Scheduled meetings, luncheons, events, prepared
conference rooms for meetings & coordinate travel
arrangements
Order and maintained inventory of supplies, review
purchase orders, process invoices and maintain and
make appointments for executives
Education 2006-2010 Robert Morris University
Bensenville, IL
B.S., Bachelor of Business Administration;
concentration Management
Graduated cumme laude; President's List Honors
Skills Type 75-80 WPM, Proficient in Microsoft Word, Excel
and PowerPoint
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