Customer Service Project Manager

CATHY DAGUE BARRY

**** *. ****** *****, *******, AZ 85032 480-***-****

**********@***.***

OBJECTIVE: To obtain a permanent role with a growing firm in the

Phoenix market in the area of Talent Acquisition or Talent Management

that utilizes the skill sets I've acquired over the course of my

consulting career.

CONSULTING & CONTRACT ASSIGNMENTS June, 2000-

Present

APRIA HEALTHCARE / CORAM SPECIALTY INFUSION

Nov. 2009-Present

Contract National Sales Recruiter, Phoenix, AZ

Working remotely from Phoenix, perform full cycle recruiting for this

specialty drug delivery and home infusion company. Recruit, source,

screen, and present Territory Sales Managers, Clinical Service

Liaisons, and Branch Manager candidates in the Northwest, Southwest and

Southern regions of the U.S. Utilize headhunting skills, referral

relationships, local job boards, and social media portals to attract

qualified candidates. Track/maintain all candidate activity in Taleo

Applicant Tracking System. Provide weekly reports to Senior Management

as requested.

SHOP SENSIBLY, LLC.

April, 2008-Oct. 2009

Recruiter/Broker, Phoenix, AZ

Recruit, hire, and train individuals interested in owning their own

Online Shopping Internet Portal. Source candidates via networking,

social, and professional events in the Phoenix, Chicago, and Orange

County, CA markets. Cold call individuals, deliver PowerPoint

presentations, and update blog content to engage interested parties.

Utilize Twitter, Facebook, Wordpress, LinkedIn, and other social

marketing media to recruit and author/post articles on the shopping

industry. Attended courses on Website Optimization, Social Media

Optimization, and Mastering LinkedIn's "How-To's" of Social Media

Recruiting.

BAXTER HEALTHCARE

Senior Talent Acquisition Consultant ---Renal Business, McGaw Park,

IL Feb. 2008-Apr. 2008

-HR/Communications/Legal, Deerfield, IL Dec. 2007-

Feb. 2008

-IT/MIS, Deerfield, IL Sept.

2007-Dec. 2007

Contracted to assist/bridge full-cycle recruiting efforts in several

areas of the firm during Baxter's Talent Acquisition transformation in

the U.S. IT/MIS roles consisted of Architecture, Siebel CRM, ETL, EAI,

and Security. HR recruiting included Talent Management, Sourcing

Strategists, Managers, Analysts, & Recruiters. Renal openings consist

of Marketing, Hemodialsysis Nurses, and Clinical Consultants. Engaged

with hiring managers, conducting informational sessions about role

requirements, candidates in process, offers of employment, and

background checks/references. Partner with sourcing teams in India and

U.S. on all openings in addition to sourcing from jobs boards,

associations, agencies, and Baxter's BrassRing System. Assist with job

fairs and other events as needed.

ABBOTT LABS

Strategic Talent Solutions Contractor, Abbott Park, IL

Jan. 2007-Sept. 2007

Sourced, screened, and presented Accounting, Financial, and Management

professionals to Fortune 100 finance teams in 5 locations throughout

the United States. Created and presented sourcing strategies to

Abbott's Financial Management organization for each open opportunity.

Partner with professional and diversity organizations, college alumni

and the major job boards to increase candidate flow. Track all

candidates in BrassRing, and ensure a diverse interview slate for the

hiring teams.

THE CAPITAL GROUP COMPANIES, July, 2006-Oct.

2006

Contract Recruiter, Irvine, CA

Working with a team of four recruiters, sourced, screened, interviewed

and hired investment accounting and finance individuals for one of the

nation's largest mutual fund and money management organizations.

Processed applicants through BrassRing's applicant tracking system.

Created and established local and national sourcing strategies.

Corresponded with the AICPA to initiate banner and newsletter

advertising campaigns for Staff/Senior Accountant candidates.

"Warm"called recent new hire references. Partnered with Big 4 alumni

teams for referrals.

PIMCO, (Pacific Investment Management Company)

Sept. 2005-June, 2006

Executive Talent Acquisition Consultant, Newport Beach, CA

Partnered with PIMCO Executives, internal recruiting teams, and

retained search firms to recruit VP and Senior level fixed income

financial experts in the U.S., Canada, and England. Areas of

concentration were Product Management, Credit Research, Account

Management, Legal & Compliance and the Institutional Business Group.

In addition to financial web sourcing, worked with professional

organizations, the CFA institute, and internal/external referrals to

generate qualified candidates. Completed all stages of the hiring

process, including travel, H1-B processing and international relocation

support. Assisted with Peoplesoft, E-Recruit, and Resume Mirror

software implementations when needed.

UNITED AIRLINES June, 2005-Aug. 2005

Contract Recruiter, Sales Operations & Support, World HQ, Elk Grove

Village, IL

Hired to assist the world's second largest airline with corporate

hiring/restructuring in the Sales Operations Department. Responsible

for approximately 20 requisitions consisting of Senior Domestic and

International Financial Analysts to support the worldwide business-to-

business sales teams with metrics, tools, and information. Partnered

with United management to determine best practices in selection, as

well as implementing Behavioral Interviewing Techniques within the

hiring process.

EXHIBITGROUP/GILTSPUR, division of ViadCorp

March, 2003-June, 2005

Strategic Recruiting Consultant, Roselle, IL

and Oct. 2000 - Feb. 2001

Developed Talent Acquisition processes and procedures for a $300MM

publicly traded, custom trade-show exhibit designer and manufacturer.

Consulted and presented the Senior Leadership Team with a 5-Step

candidate flow process

through Sourcing, Screening, Interviewing, Offer, and Hiring stages.

Ensured Federal, State, and EEOC compliance guidelines. Also directly

recruited experienced Salespeople, Finance, Human Resources, and Staff

positions at 11

locations across the United States, in addition to the World

Headquarters in Roselle, IL. Utilized several sources including

Monsterboard, Careerbuilder, third party recruiting firms, as well as

headhunting techniques to attract candidates from the trade-show and

related industries. Projects also included: Centralization of

recruiting function to the World Headquarters, formed company's

Applicant Tracking Process, and streamlined new-hire procedures,

enabling faster productivity for new associates.

ALLSTATE INSURANCE COMPANY Jan. 2003-

March, 2003

Contract Recruiter, South Barrington, IL

Recruited entry level and experienced Inside Claims Adjusters and

Support Staff for the Northeast Region of the United States. Sourced

via the internet, postings, and utilized employee referrals to fill

these roles. Performed Behavioral Interviews via the telephone prior to

scheduling interviews in the field with management. Utilized Resumix

for all tracking of candidates.

HEWITT ASSOCIATES Aug. 2002-

Dec. 2002

Contract Recruiter, Lincolnshire, IL

Sourced, screened, and facilitated Customer Service, Project Manager,

and Business Analyst, candidates for this International Benefits

Consulting Company. With a team of four other recruiters, hired and

processed an average of up to 50 customer service associates per week

in peak periods, utilizing the Behavioral Interviewing Process.

Responsibilities also included extending job offers, processing

turndowns, and updating Skillset Employment Exchange Database.

Assisted with job fairs, Phone-A-Thons, and Campus Recruiting when

needed.

Hewitt, Contract Recruiter Feb. 2001

- June, 2001 & June, 2000 - Oct. 2000

WASTE MANAGEMENT, INC. June, 2001-Oct.

2002

Contract Recruiter, National Accounts Division, Lombard, IL

Hired over 70 associates in the United States for the National

Accounts, Sales and Service Division. Recruited industry experienced

Environmental Engineers, Business Development Managers, National Sales

Managers, Business Analysts, Customer Service, and Billing

Representatives. Investigated professional references and background

checks, processed drug-screen information, and initiated offers in a

timely fashion. Provided weekly reports to management, coordinated

advertising, and created postings via the internet on a weekly basis.

From August-October, 2002, position was part time.

CONSOLIDATED SERVICE CORPORATION, May, 1998-June, 2000

Senior Recruiter, Rolling Meadows, IL

Coordinated exempt and non-exempt recruiting aspects for a $500MM Fleet

Management and Third Party Administrator & Insurance Call Center with

over 400 employees. Hired over 150 people and decreased turnover by

20% in one year by implementing new testing/screening methods.

Developed applicant database to control flow of candidates. Instituted

bi-annual company job fairs, generating 100+ applicants per event.

Communicated monthly hiring reports directly to senior management.

Participated in new employee orientation, as well as trained department

managers on modern hiring practices. Projects included: revising all

position descriptions, creating a company-wide retention program,

restructuring the current performance appraisal, and developing

relationships with "not-for-profit" recruiting organizations.

EDUCATION

B.S. Fashion Merchandising

Rodgers and Silverman School of Fashion Design and Merchandising, Kent

State University, Kent, OH

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