Quality Assurance Manager

ROBERT A. KOLPIN ********@*****.***

**** ********* ****** 847-***-****

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Mundelein, IL 60060 847-***-**** Cell

QUALITY ASSURANCE EXECUTIVE

Quality leader with a record of success in improving company profitability

and increasing customer loyalty. Proven abilities at the corporate and

plant level in multi-national companies in all aspects of quality

management in multiple industries. Proactive, hands-on leader who can align

all areas of an organization to create a culture that truly understands its

customers' needs and is capable of delivering outstanding value on a

consistent basis. Key competencies include:

Quality Systems (ISO 9000) Design Control (New Product Dev.)

Six Sigma - DMAIC and DMEDI Supplier Quality Management

Training - Teams, Quality Facilitator - Juran on Quality

Awareness and Statistics Improvement

Statistical Quality Analysis Process Assurance

Experience Highlights

ZEBRA TECHNOLOGIES CORPORATION, Vernon Hills, IL 1992 - 2009

Zebra Technologies is a manufacturer of on-demand specialty digital

printing and automatic identification solutions that help companies

identify, locate and track assets, transactions and people. Revenues in

2008 were $977 million.

Director, Corporate Quality

Designed and implemented a highly successful Quality Management System in

all areas of this multi-site international corporation that created a

competitive advantage through superior customer satisfaction and lower

costs of non-conformance.

Key actions and results:

. Instrumental in creating and maintaining Zebra's reputation for

quality and reliability as Zebra grew from $40 million in 1992 to

nearly $1 billion in revenue in 2008.

. Achieved net promoter scores of +42 in customer satisfaction surveys.

. Drove a reduction of 29 percent ($7 million) in the Cost of Poor

Quality between 2006 and 2008.

. Created and executed a successful Quality plan for the outsourcing of

production of 24 printer lines (annual volume of 1 million units) to a

contract manufacturer in China.

. Introduced and implemented Design Assurance and Product Qualification

into the new product development process.

. Formulated and maintained an Executive Quality Dashboard on Zebra's

Intranet that provided the Executive Team with easy, real-time access

to 10 key performance indicators.

. Successfully implemented Six Sigma as Zebra's preferred method of

continuous improvement that achieved over $350,000 in savings in the

first year.

. Created a world-class quality management system (per BSI, the third

party registrar).

ROBERT A. KOLPIN Page 2

Key actions and results from Zebra (continued):

. Initiated Quality Awareness Day and trained nearly 2500 Zebra

associates worldwide on the principles of Quality, how they were

applied at Zebra and the importance of delivering value to Zebra's

customers.

. Improved outgoing quality level of all printer lines from 70 percent

to a consistent 98 to 99 percent zero defect acceptance rate within an

18 month period.

. Achieved ISO 9001 registration at three sites in the first attempt.

. Lowered customer complaint rate by 85 percent over a three year span.

. Implemented a supplier pre-qualification process and a supplier rating

system.

CORCOM, INC., Mundelein, IL 1985 - 1992

Corcom is an Original Equipment Manufacturer of RFI and EMI filters that

prevent susceptibility and limit emissions from radio frequency

interference (RFI) in accordance with FCC and international standards.

Director of Quality Assurance

Directed efforts at multi-national sites to assure that all products

designed, manufactured and sold by Corcom met all internal and customer

standards for quality and reliability.

. Re-energized and documented Corcom's quality system and guided all

levels of management in its implementation.

. Gained preferred supplier status from AT&T.

. Improved outgoing quality levels to over 99.9 percent.

. Integrated the Juran continuous improvement process into the company

culture.

. Implemented a requalification life testing process for existing

products.

. Met regularly with key major accounts such as IBM, HP and Digital to

review past performance and set direction moving forward.

Process Assurance Manager

Developed and implemented a new program that applied the principles of

process capability and statistical process control to the manufacturing

processes employed in the construction of RFI filters. Promoted to

Director in October of 1985.

PREVIOUS EXPERIENCE

Medical Device Industry

- Plant Quality Assurance Manager with Becton Dickinson/Seamless Medical

Products.

- Quality & Reliability Engineer with Baxter Healthcare with

responsibility for developing procedures, processes and controls in

new product development.

Injection-Molded Plastics - QA Manager for Apollo Plastics in Chicago, IL.

Close Tolerance Machining - QC Manager for Gearmaster (Emerson Electric) in

McHenry, IL.

Education

Bradley University, Peoria, IL, B.S.M.E.

Certified Quality Engineer, A.S.Q.

AFFILIATIONS

Senior Member of American Society for Quality (A.S.Q.)

Loaned Executive - United Way

Past President of Mundelein Little League - 2 terms

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