Human Resources Manager

Vicki Cucarola

** ********** *****, ******, ** 94556

925-***-**** *********@*****.***

Summary of Qualifications

. Over 10 years experience in all aspects of human resources, including

training development, recruitment, terminations, employee relations

and policy formation.

. Extensive experience working with non-profit Boards of Directors as a

senior management representative. Actively participated in strategic

planning, policy creation, and implementation.

. Demonstrated highly organized and detail-oriented administrative

skills.

. Expert skills in working diplomatically and enthusiastically with

multiple levels of staff and clients in stressful, deadline-driven

situations.

. Successfully trained and mentored elected student leaders, volunteers,

and part-time staff in all aspects of operating a multi-million dollar

non-profit organization.

. Bring warmth, consistency, humor, and flexibility to interactions;

commended by my co-workers and superiors as an excellent resource to

staff and clients, my ability to maintain an open yet professional

approach in every situation, and an uncanny ability to bring "order to

chaos."

. Extensive experience working with diverse, lively, dynamic client

population.

Professional Experience

Berkeley Student Cooperative, Berkeley 1987-2009

HR Management Consultant (contract), 2008-2009

Offered this special assignment by the Board of Directors of this

successful non-profit student housing organization to continuing fulfilling

the HR role and facilitating the transition to new management team after

resigning my long-time management position. Fulfilled all human resources

functions, while orienting new staff.

. Fulfilled the Human Resources management and administrative functions

for the organization, including training development, recruitment,

terminations, employee relations and policy formation.

. Participated in the development of Employee Handbook and provided HR

policy guidance to the Executive Director and the Board of Directors.

. Actively participated in strategic planning, including the evaluation

and reorganization of staffing and compensation structures;

researched and developed a successful proposal to create and fund a

new part-time Human Resources position in anticipation of my

departure; obtained a free human resources and safety audit from an

HR consulting firm.

. Revised health plans to negate a 20% projected rate increase while

providing the same level of benefits at no additional cost to

employees.

. Provided "institutional memory" and guidance for new management and

Board of Directors.

. Highly skilled in interacting positively, diplomatically, and

respectfully with an incredibly diverse range of staff and clients,

including solving problems quickly and efficiently while under

pressure.

Interim Executive Director & Operations (HR/Administrative) Manager, 2006-

2008

Offered this special assignment by the Board of Directors upon the

departure of the organization's long-time General Manager. Specific HR-

related accomplishments:

. Responsible for all day-to-day operations of a non-profit housing

organization with a $9 million annual operating budget, including all

aspects of human resources and strategic planning.

. Managed a staff of 25 full-time employees and over 150 part-time

employees and volunteers.

. Spearheaded the recruitment and selection process for the new

Executive Director and Operations Manager.

. Worked with outside consultants and the Board of Directors to create

an Executive Director position and created hiring processes and

procedures for this senior executive position.

. Maintained a high level of professionalism, humor, and grace during a

very stressful period for the organization, while continuing to

fulfill all of regular duties as Administrative Manager, as detailed

in the section below.

Operations (HR/Administrative) Manager, 1987-2006

Recruited to be administrative and human resources manager for this

successful non-profit student housing organization. Responsible for

delivery of housing, food and membership services to 20 student housing

units, ranging in size from 17 to 259 residents, surrounding the UC

Berkeley campus.

. Fulfilled the Human Resources function for the entire organization,

including recruitment & hiring, compensation; job analysis,

performance evaluations, compliance, employee relations, and

professional development.

. Collaborated as part of an efficient, cooperative management team

making decisions related to the day-to-day operations of a non-profit

housing organization with a $9 million annual operating budget.

. Managed 60 full & part-time employees in four administrative

departments: housing, bookkeeping, member services, and

warehousing/food service.

. Actively participated in social service support programs for student

residents, including health education, conflict resolution, disability

awareness and access, diversity and inclusion, and need-based

scholarship programs.

. Trained and mentored elected student leaders, volunteers, and part-

time staff in all aspects of running a multi-million dollar non-profit

organization.

. Management representative to the Board of Directors, the Executive

Committee, the Personnel & Operations Committee, and the

Administrative Committee.

. Provided legal and policy advice to the organization on

landlord/tenant and human resources issues; worked with external legal

advisors and consultants in these areas.

Education

University of California at Berkeley, BA Psychology

San Francisco State University, MBA coursework

UC Berkeley Extension, Human Resources Management certificate program

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