Sales Customer Service

Shirley Stevenson

**** ****** ***** *****-***** Hill, Texas 75104 ********************@*******.***

Home 469-***-**** Mobile 469-***-****

Career Profile

To join a company that utilizes experience, education, and skills to exceed the overall objective

and responsibilities of the Inside Sales Account Manager position.

Experience

Ascent Home Loans, Inc/Senior Loan Officer/October 2009-Present

Mortgage Origination Corporation/Senior Loan Officer/July 2006-September 2009

Centurion Mortgage/Senior Loan Officer/January 2001-July 2006

Respond to Inbound and Internet Leads. Follow up on outbound and marketing leads.

Create advertising and marketing strategies that increased sales by 100%.

Analyze credit reports, income and asset documents to guarantee positive sales results.

Associate various data, make accurate decisions and communicate analysis.

Originate Hard Money, Sub-Prime, 100%, 1st and 2nd Liens, FHA, VA, USDA, Adjustable

Rate, Balloon Payment, Pick a Payment, Conventional Purchase and Refinance loan

products for Residential Mortgages.

Consult with multiple lenders while adhering to various loan programs and guidelines.

Experience with various loan products, program requirements, industry changes, market

trends, interest rate yield spread and sales price adjustments.

Coordinate the overall loan process with account executives, loan processors, broker

coordinators, underwriters, insurance agents, title company escrow officers, real estate

agents, appraisers, land surveyors, home builders, investors and borrowers.

Organize final closing documents and balance figures to meet lender requirements.

Recruit industry professionals to increase and enhance the overall sales process.

Administrative, Education, Management/Sales Experience Summary

Allied Marketing Group/ Call Center Manager

Dial-Thru Incorporated/Inside Sales Manager

Dallas County Health Department/Health Educator

Allstate Insurance Company/Operations Supervisor

Education

BS/Finance/Southern Illinois University

Shirley Stevenson/Resume/Page 2

Personal Qualifications

NMLS License Loan Officer, Skilled Loan Processor and Loan Closer.

Proficient in Microsoft Word, Excel, Calyx Point, Lotus Notes, Goldmine and AIRS.

Excellent verbal, written and inter-personal communication skills.

Exceptional Project, Time management, Organizational and Analytical skills.

Self motivated Resourceful, Versatile and Proactive.

Ability to perform responsibilities as a leader, subordinate or as a team player.

Adaptable to constant changes and new procedures.

Work well under pressure and in fast pace environments.

Competitive Sales professional.

Outstanding Customer Service attributes.

Contact this candidate