Customer Service Sales Representative

SUMMARY

Innovative Sales Professional with more than ten years of experience in

telecommunications, collections, and advertising with skills to drive

business growth, capitalize on new revenue potential, and build strong

client relationships.

. Expertise in managing relationships and assessing needs of company and

clients

. Proactive leader with exemplary people skills and project management

experience

. Exceptional organizational, oral/written communication, interpersonal,

analytical and problem resolution skills

. Thrive in both independent and collaborative work environments

. Proficient in the use of various computer programs including social

media

PROJECT SUMMARY

AT&T Advertising Solutions, Houston, TX, USA June 2008 - Present

Sales Representative

. Secured clients resulting in contracts for advertising in the Yellow

Pages print and online media

. Interfaced closely with other departments such as graphic design to

ensure clients materials were print ready

. Assisted IT department with search engine optimization of clients

advertising

. Managed relationships and served as liaison between clients and the

company

. Advised clients on services and addressed clients questions and

concerns

University of Phoenix, Houston, TX, USA August 2007- February 2008

Enrollment Counselor

. Recruited students for graduate and undergraduate programs by

interacting with prospective students via phone, mail and personal

visits and conducted follow ups

. Disseminating University course information to interested enrollees

. Ensured new students were familiar with University policies and

services prior to enrollment

. Verifyed enrollment status and ensured students were eligible for

admission

. Reviewed transcripts during the initial interview and counseled

students on the transfer and application of current academic credits

for purposes of degree completion

. Produced and maintained reports as needed on activities and future

plans

United Recovery Systems July 2006 -August 2007

Debt Collector

. Responsible for recovery of delinquent credit card debts with American

Express, Citibank, Discover, and Bank of America

. Negotiated settlements and payment arrangements with cardmembers

. Developed technical knowledge to properly use forms, skip tracing

methods, and mastering collection system to work with assigned debts

. Utilized communication and persuasion skills techniques to manage

clients and assist clients in results oriented remedies to resolve

issues in full within a timely manner

Ameriquest Mortgage Company, Houston, TX, USA July 2004 - June 2006

Personal Loan Specialist

. Accessed prospective homeowners needs and completed loan applications

. Pre-qualified homeowners by determining the customer's credit risk,

the requested loan amount and the maximum loan amount allowed

. Explained and gathered the customer documentation for loan approval

. Reviewed customer documentation to ensure compliance with underwriting

guidelines and present for approval

. Distributed daily and monthly reports

. Maintained excellent customer relations and referred customers to

appropriate staff as needed

LTD Financial Services, Houston, TX, USA January 2004 - July 2004

Debt Collector

. Served as inside collections personnel for Bank of America overdraft

accounts closed with outstanding debt

. Monitored accounts, recorded information about financial status of

customers and status of collection efforts

. Contacted debtors to make resolutions and recommendations about the

debt owed to the bank

. Performed various administrative functions for assigned accounts

Palm Harbor Homes, Houston, TX, USA February 2002 - December 2003

Housing Consultant

. Sold manufactured homes for publicly traded, national organization

. Identified and generated leads including networking with realtors

. Consulted family members on house plans that fit their desires and

budget needs

. Consulted with loan officers to meet requirements for approved

financing

MCI Telecommunications, Houston, TX, USA February 1998 - December 2001

Customer Service/Inside Sales Representative

. Performed customer service responsibilities

. Transferred to the inside sales department

. Contacted small business owners nationwide with long distance plans

designed to offer optimum efficiency

. Faxed proposals to business owners with detailed breakdowns of the

long distance plans in writing

EDUCATION

University of Texas, Austin, TX, 1988-1989

University of Houston, Houston, TX, 1990-1992

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