Six Sigma Black Belt

José Luis Díaz Muñoz

Campanario *** Col. Trojes de Oriente Home: 449-***-****

Aguascalientes, Aguascalientes, México, C.P. Mobile: 449-***-****

20115

********@*****.***

Summary of Qualifications

Analytical Skills: Expert in data analysis to identify project and business opportunities. Demonstrated ability to analyze,

evaluate and implement organizational and process changes.

Communication skills: Ability to communicate effectively objectives and goals. Able to communicate effectively with all levels

of an organization. Extraordinary trainer, able to communicate effectively complex technical concepts and apply them in a

practical way.

Execution skills: Demonstrated ability to complete complex projects (multinational, multiregional, multidepartment) by using

Six Sigma methodologies and/or project management skills. Successfully executed projects in both manufacturing and

transactional environments.

Skills Summary

Six Sigma: Expert in planning deployment, executing training, project selection and certification of candidates for

manufacturing and non/manufacturing companies.

Six Sigma: Expert in applying DMAIC and CCDOV (Design for Six Sigma) in various types of projects. Process

redesign/reengineering and process improvement.

Six Sigma: Expert in statistical analysis and process characterization by selecting and applying: process mapping, value

stream mapping, cause & effect analysis, failure mode and effect analysis, capability studies, measurement system analysis,

continuous data analysis (t test, Mann Whitney, Kruskal Wallis, equal variances tests, ANOVA, correlation, simple and multiple

regression), discrete data analysis (proportions, chi squared, binomial/poisson capability, binary logistic regression, ordinal

logistic regression, nominal logistic regression, survey design and analysis), design of experiments (2^k full and fractional,

Taguchi for robust designs, Plackett Burman, response surface methodologies for optimization designs), control plans and

statistical process control and evaluation

Lean: Expert in applying and selecting value stream mapping, 5Ss, kaizen events, takt time calculation, kanban calculation,

CONWIP, sequencing, overall equipment efficiency, visual management, SMED, VA/NVA analysis, video analysis.

Strategic: Expert in designing performance scorecards, SWOT, Hoshin Kanri.

Spanish, Native speaker

English, Advanced

Portuguese, Intermediate

Professional Experience

Ingersoll Rand Enterprise Services

Davidson, NC, United States June 2008 to December 2009

Master Black Belt

•Company description:

Global company manufacturer of industry and consumer products. Divisions: Climate Solutions (Trane, Hussman and Thermo

King), Residential Solutions (Trane, Schlage), Industrial Technologies (Ingersoll Rand, Club Car)

•Responsibilities:

Responsible for deployment of Lean Six Sigma for Enterprise Services in the Americas (US, Mexico and South America).

Coach and mentor of Black Belts and Green Belts through certification (10+) Responsible for completion of kaizen events

within Enterprise Services (20+ per year) Responsible for Operational Excellence within Enterprise Services (process

benchmarking, Service Level Agreements)

•Achievements:

Responsible for project management of specific Trane IR integration projects (Talent Acquisition and Performance

Management Process) Integrated Hiring Management System and Performance Management System within Trane (to work

both in Oracle and PeopleSoft) to support +13,000 employees in 7 months as planned and under budget (600K) . Completed 3

waves of Green Belt training supporting all divisions in Davidson, NC for a total of 54 individuals.

Completed certification process for 3 Green Belts, resulting in project savings of 2.5 million USD; completed certification

process for 1 Black Belt, resulting in project savings of 1.2 million USD.

Trane (Formerly American Standard Companies) Corporate HR

Piscataway, NJ, United States, November 2005 to June 2008

Corporate HR Master Black Belt

• Company description:

Global leader in Air Conditioning, Heating and Ventilation manufacturing.

•Responsibilities:

Responsible for deployment (planning, project selection, project mentoring, pipeline administration) and leverage (best

practices sharing, standardization) of Six Sigma for Global Human Resources for American Standard Companies (American

Standard, Trane and WABCO). Coach and mentor GBs and BBs to streamline HR processes worldwide. Provide Six

Sigma training to the HR community (GB and transactional DFSS (Design for Six Sigma)), incorporating Lean Manufacturing

principles to the HR environment (Value Stream Mapping, VA/NVA analysis, Standard Work, etc.).

•Achievements:

Leader of the Talent Acquisition redesign project, which yielded validated direct benefits of $1.5M for 2007 by standardizing,

simplifying and centralizing Talent Acquisition activities. Coordinated redesign teams for Human Resources, 50+ redesigned

process for transactional responsibilities: payroll administration (gross net, net check), benefits administration (active retired),

talent acquisition (recruit hire, on boarding), leave management, termination, etc. Trained 30 HR professionals as Green

Belt, 11 completed certification requirements. As of February 2008, member of the Operational Excellence integration team

for merger of Ingersoll Rand and Trane

American Standard Bath and Kitchen

Aguascalientes, Mexico October 2001 to November 2005

Master Black Belt, Americas

•Company description:

Global manufacturer of vitreus china furniture, bathtubs and whirlpools, faucets and valves.

•Responsibilities:

Coordinate, develop and execute Six Sigma training (Black Belt & Green Belt,) for the Americas (United States, Mexico,

Costa Rica and Brazil) Bath & Kitchen division of American Standard. Coach and mentor Green Belts and Black Belts in

project selection and tools application.

•Achievements:

Fully developed training materials for Green Belt and Black Belt. (56 hour and 120 hours of training time)in Spanish, English

and Portuguese, this eliminated the need for paying rights for using external material of 15 KUSD/year and translation fees of 8

KUSD. Trained 480 Green Belts and 90 Black Belts Mentored and coached Black Belts and Green Belts for project

completion (project benefits of >13000 K USD). Worked in process improvement projects for over $3M USD (cycle time

reduction by increasing casting rate in Aguascalientes from 90% to 97%

General Electric Industrial Systems

Monterrey, Mexico August 1999 to October 2001

Black Belt Training

•Company description:

Global manufacturing company with over 80000 employees.

•Responsibilities:

Coordinate and execute Six Sigma training (Black Belt, Green Belt, Design for Six Sigma) for Mexico’s operations, with

additional support in the United States and Puerto Rico Manage training material to comply and match to corporate

requirements in length and content.

•Achievements:

Translation of corporate training material to Spanish. 650 individuals trained as Green Belt, 120 as Black Belt. Leader of

the Spanish translation team for Green Belt training for General Electric (all divisions). Successfully implemented distant

learning program for delivery of Green Belt training, reducing travelling costs (related to GB training) by 80% saving 75000 USD

for 2001.

Xerox Mexicana Quality Assurance

Aguascalientes, Mexico June 1996 to August 1999

Total Quality Engineer

•Company description:

Global manufacturer and supplier of document handling solutions.

•Responsibilities:

Six Sigma Black Belt and Operational Quality strategy administrator. Administrator of the Quality and Environmental

Management System (ISO 9002 & ISO 14001). Leader of the Statistical Process Control program. Leader of Six Sigma

deployment

•Achievements:

Completed projects with savings of +500K (defect reduction by increasing machine performance; inspection reduction by

improving assembly process; and improving machine performance to achieve time to market commitment (NPI)).

Publication Summary

"ISO 14001 en Xerox Mexicana:Sinergia entre el Cuidado Ambiental y la Calida"

Editor: Environmental Quality center of the ITESM Campus

January 1998,

Monterrey

Calidad Ambiental

Education

Instituto Tecnológico y de Estudios Superiores de Monterrey

Monterrey November 2007, GPA:90

Masters Master in Buisness Administration

Instituto Tecnológico y de Estudios Superiores de Monterrey

Monterrey June 2005, GPA:90

Masters Master in Quality and Productivity Systems

Instituto Tecnológico y de Estudios Superiores de Monterrey

Mexico June 1995, GPA:80

Bachelors Degree Administrative Mechanical Engineering

Additional Training

Master Black Belt

San Marcos, TX October 2002 to March 2003

Sigma Breakthrough Technologies

Black Belt (CSSBB)

Scottsdale, AZ October 1998 to February 1999

Six Sigma Academy/American Society for Quality

Strategic Business Partner

Piscataway, NJ March 2006

Partners in Change

Academic Experience

Analyze Six Sigma, Six Sigma Seminar

Instituto Tecnológico y de Estudios Superiores de Monterrey, 10 years as lead instructor of the Analysis module and Design for

Six Sigma module for various Campus: Estado de México, ciudad de México, Santa Fe and Toluca. 2000 to date.

Six Sigma Green Belt for Healthcare Services, Green Belt training

Instituto Tecnológico y de Estudios Superiores de Monterrey, Campus Aguascalientes. Academic coordinator and lead

instructor for the Aguascalientes’ Health Institute. January March 2010

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