Matthew Bowman

**** ******* **.

Plano, TX *****

972-***-****

abmv2t@r.postjobfree.com

Summary

Graduate of The University of Texas at Dallas Specializing in MIS with a

GPA of 3.14. Specialized in computer technology including programming

applications, the office suite, and network standards. Obtained Help Desk

experience at Perot Systems, Blockbuster and EDS. Pursuing a career in the

Help Desk field.

Education

The University of Texas at Dallas

B.S. MIS December 2004

Relevant Course Work

Computer Science

Business Data Communications

Systems Analysis and Design

Principles of Unix

CompTIA

A+ Certified

January 2007

Network+ Certified

December 2008

Metlife

March 2009-July 2009

. Used Remedy to route help desk tickets to the respective teams

. Assisted with adding computers to the domain and troubleshooting RSA

issues

. Attached switches to desktop computers

. Gathered information to schedule on sight techs

Perot Systems

February 2007-September 2008

. Assisted with security access issues in Active Directory

. Used the Remedy ticketing system to create request and trouble

tickets

. Worked in a Windows XP and Microsoft Office environment

. Troubleshot workstation and HP printer connectivity issues

. Provided status of open tickets and outages

. Called second level teams to troubleshoot a citrix issues

Blockbuster

December 2006-February 2007

. Provided over the phone Tier 2 support for IBM techs installing

credit card scanners

. Troubleshot these scanner issues; unable to obtain IP, power, read

transactions

. Provided assistance in updating the LAN installation

. Provided assistance to techs in signing off and returning faulty

equipment

EDS

February 2005-September 2006

. Acted as the first point of contact for GMAC Mortgage

. Assisted with technical issues in applications like Outlook and and

business issues in applications like Loansoft and Pilot

. Troubleshot the Windows XP operating systems in an Active Directory

environment

. Coordinated with Tier 2 teams in the loan creation and maintenance

processes

. Debugged VPN connection issues including error 413

. Worked with the Unicenter Service Desk tracking system

Relevant Applications and Operating Systems

Outlook

Windows

Citrix

Remedy

Cisco Systems VPN Client

Dameware

Active Directory

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