Customer Service Power Plant
Resume:
Beth Mann
Fayetteville, AR 72703 ****.******@*****.***
Phone: 870-***-****
OBJECTIVE:
To build upon 10 years of administrative services and over 15 years of
customer service that requires detail and organization within the office
setting.
MAJOR ACCOMPLISHMENTS:
Office cashier experience from 1985 to 1997, training new
cashiers for grocery store, also holding scanning
coordinator, non-foods manager and head office cashier
during which time
I won aggressive hospitality and cashier of the year awards
for 9 of the 12 years working. This is where my customer
service skills began.
In 2001 became document control coordinator for Panda Energy
which erected a 2200
mega-watt power plant in El Dorado, AR. When the erection of
the plant was finalized I was asked by Teco Power Services
to set up the library for operations. Logging in all
correspondence, and filing them for future reference was
essential in this position.
EXPERIENCE:
September 2009
to
Present
January 2009
to
September 2009
May 2007
to
February 2009
Sleep Inn Hotel Fayetteville, AR
Guest Services/Night Audit
Make reservations for incoming guests. Issues room keys, takes and secures
personal information.
Posts charges (if applicable) to room such as phone, laundry, movies etc.
Handle complaints or concerns the guest may have to the best of my ability.
Night Audit: balance daily credit card charges, reviews in house guests
list, departures or arrivals, rolls over days activities and makes certain
everything balances.
Sets up breakfast for the next shift and assigns rooms for the days
incoming guests.
Blackmon Furniture El Dorado, AR
Interior Set-Up/Sales
Meet customers who are shopping around for new furniture working with them
in any way possible.
Setting up living rooms and bedrooms to give them an idea of what it will
look like. Unloading and loading furniture.
Setting the customer up on payment plans and following through with the
sale by calling them at a later date making sure they are pleased with
their purchase.
Systems Contracting Corp. El Dorado, AR 71730, AR
Administrative Assistant/Mailroom
Picked up daily mail, sorted, stamped and distributed according to
departments.
Kept the copy machine running smoothly, the mail machine stocked with
postage, and any other office supplies that needed to be replenished.
Also able to troubleshoot any problems occuring with office machinery.
Prepared binders for monthly financial meetings.
Created spreadsheets for the estimating department. Logged and stamped all
drawings coming in and disposing of late or revised drawings.
Scanned all drawings into KIP machine before filing them in cabinets.
Assisted in preparing quotes for possible work bids.
Filed invoices once paid and received.
May 2003
to
June 2007
EDUCATION:
Answered 30 line phone system, and greeted clients and potential employees.
United States Post Office Spearsville, LA
Postmaster Relief
Opened and closed post office after daily activities. In charge of 3 rural
route carriers.
Received and sorted mail for daily delivery. Sold stamps, money orders,
post office boxes. Handled daily concerns of route carriers. Collected
payments on post office boxes.
Ran daily reports and balanced credit card payments.
2010 Blue Cliff College Fayetteville, AR
Associates Massage Therapy GPA: 3.75
I am currently attending night classes at Blue Cliff and
will graduate in December of this
year. I am looking forward to helping people, whether they
are in pain or just because they want to feel better in
general. I will be continuing my education after December to
guarantee that my clients are receiving the latest
techniques offered in my field.
KEYWORD SUMMARY:
I am proficient in Microsoft Office, Expedition, KIP and
various other office programs.
I am dependable, efficient, and very organized.
I can troubleshoot any office machines, such as, copier, fax
machine, postage machine, etc.
I love meeting new people and gain their trust immediatley
which ensures repeat business of those customers.
I go above and beyond to make sure everyone I come in
contact with is satisfied and happy with their experience.
Contact this candidate