Manager Sales

Paul M. Johnson

**** ****** ******* **. **********, North Carolina 28081 (980) 521-

**** ************@*****.***

District Operations Manager

P&L / Multi-Site / Turnarounds / Customer Satisfaction / Inventory &

Shrinkage Control / P&P / QA Vendor Relations / SOP/ Labor Management /

Regulatory Compliance / Management Development

A dynamic business leader with a track record of developing underperforming

districts to a profitable level, I maximized profits and controlled shrink

at multiple site locations. Performing tasks on both a district and

corporate level, I ensured proper channels of communication existed between

stores and headquarters.

My areas of expertise include revenue growth, cost control, labor

management, training and staffing, budgets, customer service, policies and

procedures, quality assurance and loss prevention for medium-sized and

Fortune 500 companies. I reported on store performance, directed payroll,

budgets and oversaw regulatory compliance.

o Managing corporate change.

o Increasing sales and decreasing expenses.

o Implementing processes and procedures, streamlining operations.

o Controlling inventory for quality and loss.

Named District Manager of the Year for the Southeast Region in 2003, I

achieved top results by bringing out the best in my employees. With an

ability to communicate ideas and instincts for what will sell, I build

strong teams that consistently reach targeted objectives. I introduce

change smoothly and quickly, inspiring confidence at all levels.

Selected Accomplishments

Turned around underperforming district. Tasked by Eckerd Pharmacy to boost

sales and improve operations in 28 retail locations. Assessed situation,

evaluating each store manager's needs. Identified growth potential.

Developed and implemented strategies for augmented sales. Grew revenues

$10M in first year.

Implemented sales and marketing strategies. Eckerd Pharmacy district

suffered sales losses. Instituted merchandizing training for management

staff, and trained vendors on similar techniques. Implemented new sales and

marketing tools. Achieved immediate results, increasing sales on average 7%

per store in four months.

Expanded customer base. Eckerd Pharmacy wanted to expand its community

outreach to achieve increased sales and name recognition. Established

prototype event, supplying free healthcare information and health related

items to community members. Contacted 100,000 people in three days and grew

sales in local store 25%.

Improved customer satisfaction. The overall customer satisfaction rate at

Rite Aid hovered at 65%, well below company standard of 75%. Identified

areas for service improvement, and created and instituted strategy across

28 stores. Raised customer satisfaction levels 10% within six months,

increasing district sales.

Instituted Loss Prevention program. Rite Aid wanted better control on

shrink rates. Assigned to district with $500K yearly loss rate. Identified

areas of opportunity to reduce inventory loss. Designed and executed new

security measures and paperwork procedures. Trained store managers. Reduced

shrink 50% in first year.

Career History

District Manager, Rite Aid Corporation, a $26B retail pharmacy, 2008 to

Present. Oversee pharmacy, express photo and front-end operations in 28

stores. Maximize gross profit and minimize shrink. Recruit and train

managers and associates. Hold full P&L responsibility. Manage100 employees

and $6.7M budget.

Regional Quality Assurance Manager (Special Assignment), Rite Aid

Corporation, 2007 to 2008. Directed integration of Eckerd Pharmacy and Rite

Aid operations standards and compliances across 200+ locations. Worked

closely with regional VP and district management in store planning, design,

merchandising and procedures.

District Operations Manager, Eckerd Pharmacy, a $3B retail pharmacy, 1997

to 2007. Oversaw pharmacy, express photo and front-end business operations

for district stores totaling $150M in sales. Controlled expenses and

inventory, and increased sales. Held full P&L responsibility. Managed 100

employees and $5M budget.

Earlier: Store Manager/Assistant Store Manager/Hour Associate, Eckerd

Pharmacy; Assistant Manager, Environmental Controls, a professional

cleaning company; Hourly Associate, Hage's Book Store.

Additional Information: I volunteer with the Children's Miracle Network and

Missing Children. My interests include golf, walking, swimming, spectator

sports and reading. I have a private pilot's license and enjoy flying.

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