Manager Customer Service

Good Morning,

Thank you for giving me the opportunity to make my introduction. In brief,

my professional history includes:

. 15 years in Senior Operations leadership.

. Non-union labor leadership as well as negotiation of multi-year labor

agreements with union/collective bargaining units (local & national

level).

. Senior Leadership roles with spans of control that included

engineering, finance, operations, program management, and business

development.

. Formal education in lean-sigma business models and quality improvement

techniques with Shingijutsu in Nagoya Japan.

. Published author and frequent invited speaker for various public and

private sector organizations involved in the transition to lean

business models.

. B.S Engineering and Management - St. Louis University, St. Louis,

Missouri; Graduate management studies at Washington University, St.

Louis, Missouri.

I am an accomplished operations leader with a demonstrated history of

driving bottom line growth. I have made a career of defining and

implementing improvement strategies that turn Customer value into corporate

returns. I am available at your convenience to explore your needs and the

details of my professional history.

Thank you in advance for your consideration. I look forward to hearing

from you.

Best Regards,

[pic]

Jeffery M. Horvath

6214 Washington Avenue

Saint Louis, Missouri 63130

314-***-**** - Residence

314-***-**** - Mobile

*********@*****.***

Jeffery M. Horvath

6214 Washington Avenue

314-***-**** Residence

St. Louis, Missouri 63130

*********@*****.***

314-***-**** Mobile

Summary

Strong track record of success in multiple industries including experience

in operations, logistics, P&L oversight, project management, business and

product development. Detailed understanding of supply chain, procurement

and production environments. Skilled in analyzing existing operations and

implementing the strategies, processes and technologies to improve

productivity, efficiency and customer service levels.

Objective

Seek Operations Leadership opportunity where I can use my more than fifteen

years of experience to generate profitable growth through excellence in

customer satisfaction, product quality, operational productivity, and

personal fulfillment of associates in the operation of the Company.

Professional History

PRESIDENT

RV Metal Fabricating - Hatboro, Pennsylvania (2009-2010)

Senior Manager for $12M privately held build-to-print sheet metal forming,

machining, and assembly operation servicing commercial, regional, and

military aircraft markets. Contract loss resulted financial hardship for

owners in sustaining the position.

Representative Achievements

. Established and institutionalized ISO9000/AS9100 compliance

GENERAL MANAGER

LMI Aerospace - Saint Louis, Missouri (2006-2008):

Senior Operations Leader of $50M metal forming, machining and assembly

division.

Functional span of control includes: Manufacturing Operations, Quality

Assurance, the Continuous Improvement Office, Supply Chain Management,

Environmental/Health and Safety, Engineering, Logistics/Distribution,

Estimating, and Customer Service.

Representative Achievements

. Structured quality improvement efforts reducing 42% of production

losses in 12 months.

. Passed 2008 NADCAP and ISO9000/AS9100 Certification audits with "0"

findings

. Improved income from operations 48% 2007-2008

. Generated $10.9M ((22%) in new business opportunities through

introduction of new production capabilities

. Drove improvements to operational effectiveness; Labor costs improved

by 23% in 7 months

OPERATIONS DIRECTOR

Hubbell Power Systems - Centralia, Missouri (1999-2006):

Responsible for multi-plant domestic operations plus startup of offshore

and Mexican operations. Oversight of both union and non-union factory

operators and their management support team.

Production processes (in addition to those listed below) include chemical

processing, heavy and light stamping, forging, cast metals, (ductile,

bronze, aluminum; permold and sand cast), hot dip galvanizing, conventional

and robotic welding, conventional and CNC machining, hardware and electro-

mechanical assembly

Representative Achievements

. Safety improvement program improved OSHA incident rate 50%

. Instituted lean production principles throughout platform value

streams

o 59% throughput improvement with 28% less input labor

o Lead times down by 60%.

. Implemented Total Productive Maintenance (TPM) system - Process

adopted by Corporate Parent

Other roles at Hubbell Power Systems

LEAN MANUFACTURING/CONTINUOUS IMPROVEMENT MANAGER - 2001-2004

Enterprise level change agent. Defined organizational strategies and built

tactical approaches best suited to meet identified business needs.

Executed business process, product design, and shop floor kaizen events to

make gains in productivity. Led continuous improvement efforts in Safety,

Operations, Design, and Maintenance (TPM).

Developed comprehensive training curriculum and tools and facilitated over

290 kaizen events (personally led 190 of these events).

FACTORY MANAGER - 1999-2001

Responsible for all aspects of production operations. Specific areas of

responsibility include safety, quality, productivity, employee relations

(union shop), staff development, new product launch, operational budgets

and capital planning. Member of multi-year Union contract negotiating

team.

Production processes included fiberglass reinforced pultrusion,

thermoplastic extrusion, engineered coating and paint applications, and

light assembly.

EXECUTIVE OFFICER -PROGRAM DIRECTOR

National Biodiesel Board - Jefferson City, Missouri (1996-1999):

Directed joint industrialization and commercialization program on behalf of

USDOE and USDA,

Partnered agribusiness and oleochemical feedstock suppliers with

petrochemical and petroleum producers.

Secured government and private sector funding annual for biodiesel

research, regulatory, legislative, and market development projects.

Developed production plants and distribution infrastructure for biodiesel

fuels

Created measurable market opportunities for biodiesel in the

transportation, government fleet, and marine environments.

Acted in an advisory capacity to the US Congress, Department of Energy,

Department of Agriculture, Department of Transportation, Department of

Economic Development, as well as many state and local agencies responsible

for environmental, energy or economic regulations.

Representative Achievements

. Registered and secured formal legal status for biodiesel as a fuel in

the United States

. Secured regulatory status for US production operations and

distribution.

. Secured regulatory designation of alternative fuels in targeted

domestic and international markets.

. Start-up operations launched in nine states as well as Brazil and

Japan.

MANAGER - PRODUCTION OPERATIONS

Boeing(McDonnell Douglas Aerospace) - St. Louis, Missouri (1984-1996):

Team leader for fabrication and assembly operations - C17 and T45 Major

Subassemblies, Spares & Repair Components Fabrication, and Electrical

Assembly Operations.

Other Roles at Boeing

GROUP MANAGER - SUPPLIER MANAGEMENT 1991-1994

GROUP MANAGER - MANUFACTURING ENGINEERING 1990

MANUFACTUING ENGINEER 1985-1989

CONTRACT COORDINATOR - ENGINEERING SUPPORT/ BUSINESS OPERATIONS 1984

Education

Shingijutsu Global Consulting Co. (Yoshiki Iwata) - Nagoya, Japan - Lean-

Sigma Business System & Master Classes is Lean Production System Management

Tools

TBM Institute - Durham, North Carolina - Toyota Production System and Lean

Manufacturing Principles, Total Productive Maintenance Systems, Kaizen

Breakthrough Methodology

Washington University - St. Louis, Missouri - Graduate Coursework -

Manufacturing Engineering Management

Parks College of St. Louis University - Cahokia, Illinois - Bachelor of

Science Engineering and Management (Double Major)

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