Customer Service Manager
Resume:
DIANE MORTAZAVI
Highland, MD 20777
**********@*********.***
Objective: To obtain a responsible managerial position with a
growth oriented firm.
Qualifications: Analytical, motivated, meet and work well with people at
all levels.
Goal oriented, strong in oral and written
communication, imaginative.
Education: B.A. Degree in Merchandising May 1979
Indiana University, Bloomington, Indiana
Work Experience:
October 2001- Optelecom-NKF, Germantown, Maryland
Present
Position: Human Resource Director
Responsible for planning, directing and
carrying out policies and
procedures related to all phases of personnel
activity at Optelecom-
NKF. Included the following:
. Compensation and benefits program
. Incentive programs, including stock options
. Employee relations
. Recruitment, training, and employee development
. Compliance with corporate policies and federal, state,
and local laws.
September 2001- TARGET, Columbia, Maryland
August 1999
Position: Executive Recruiter/Human
Resource Manager
Worked as an executive recruiter in the
Northeast, primarily in
recruiting, hiring, training candidates up
until the final screening
process. Analyzed data, posted jobs,
administered and shopped
benefits packages. Worked with a staff of
over 150 employees.
August 1999- UPTONS DEPARTMENT STORE, Columbia, Maryland
October 1996
Position: Assistant Store Manager
Responsible for personnel, training and
customer service.
Managed a staff of 80. Handled all
scheduling and staffing.
Worked and established review policies and
employee evaluation
procedure.
October 1996- THE ROWE SHOWPLACE, Rockville, Maryland
March 1996
Position: Training Manager
Worked with individuals in showroom in a
coaching capacity
in order to increase their productivity in
sales. Recruited, trained,
hired, as well as set and tracked goals .
January 1996- SASSARFRAS, Columbia, Maryland
November 1992
Position: Store Manager
Managed a small women's specialty store.
Duties included: training,
personnel, merchandise presentation,
customer service, scheduling,
and execution of store operations.
October 1992- FILIENE'S DEPARTMENT STORE, Albany, New York
October 1988
Position: Area Manager
Managed a Designer Sportswear area with a
volume of three million.
Chief responsibilities involved managing
and training a selling staff,
creating and maintaining a customer service
oriented atmosphere as
well as working with key individuals in an
executive capacity.
July 1988- PALAIS ROYAL, Houston, Texas
July 1981
Position: Store Manager
Involved in all aspects of day to day store
operations. Extensive
concentration in hiring, training,
benefits, staff supervision as well
as recruitment.
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