Human Resource Customer Service

Michelle Lonneville *******************@*****.***

**** ***** **** ****, *******, TN 37055 615-***-****

Summary of Qualifications:

Business minded, goals driven human resource partner skilled in all

disciplines of Human Resource leadership in support of business objectives

for companies in manufacturing and media industries. PHR Certified in

2006. Expertise includes:

. Strategic Human Resource Generalist

. Benefits Program Design, Communications and Management

. Associate and Labor Relations Leadership and Conflict Resolution

. Staffing/Talent Acquisition, Development, and Retention

. Communications with a Customer Service Mindset

Work Experience:

Coach and Equipment Manufacturing

Human Resource Manager 2008 - 2009

Coach and Equipment Manufacturing is a unionized manufacturer of small

buses. My position encompassed the following responsibilities:

. Manage and administer benefit programs including medical, dental,

life, and FSA. Work closely with benefit brokers and benefit

providers to provide excellent plan development and employee customer

service.

. Ensure all applicable Federal, State and Local requirements are met

and that Coach and Equipment and UAW contract values, policies,

procedures and practices are upheld.

. Actively work with Manufacturing personnel and Management to guarantee

a safe and effective manufacturing operation. This includes

participation in safety measures and participation in lean

manufacturing trainings and implementation.

. Responsible for recruitment, on boarding activities and retention of

both direct and indirect employees while adhering to the current UAW

contract.

. Process weekly payroll with Paychex.

. Collaborate with Union personnel and Management to perform

investigations and develop solutions and policies to ensure a

healthful work environment. Act as liaison between employees, the

Union and Management to resolve issues.

CBS Radio - Rochester stations sold to Entercom Marketing 11/30/2007

Human Resource/Payroll Administrator 2006-2008

At CBS/Entercom I was the on-site Human Resource and Payroll Administrator.

In this capacity I was responsible for the following:

. Develop and execute of effective retention and recruiting programs to

attract top talent while adhering to strict FCC and CBS/Entercom

guidelines.

. Ensure all applicable Federal, State and Local requirements are met,

and that CBS/Entercom values, policies, procedures and practices are

upheld.

. Accurately diagnose organizational issues, perform investigations when

needed, develop solutions and advise Senior Management on resolution.

. Act as liaison between employees and Corporate Human Resources to

resolve benefit issues.

. Manage employee contracts; ensuring correct compensation and

monitoring renewal dates.

. I was also responsible for processing payroll through Infinium, ADP

and Ultipro.

Horizon Aerospace, LLC

Human Resource Specialist 1997-2005

Horizon Aerospace, LLC was a manufacturer of aircraft instruments until its

sale in 2005.

As the sole Human Resource staff member, I was responsible for all aspects

of Human Resource Development including:

. Manage the employment process to ensure the quality of the workforce

continually remained at a high level. This included recruitment,

orientation and retention efforts.

. Counsel Management regarding employee relations matters and I was

personally involved in internal investigations and disciplinary

matters.

. Assisted with development of other departmental budgets. Budgetary

responsibilities for the Human Resource Department budget.

. Development of benefit program. I performed periodic due diligence

aligning benefits with industry standards to assist with retention

efforts.

. Administer compensation processes for new hire offers; and assist with

the analysis of job descriptions, job evaluations and salary

proposals.

. Development and maintenance of company policies and procedures that

complied with all state and federal laws including ADA, FMLA, EEO, FAA

and OSHA requirements.

. Management of disability and workers compensation claims and accident

reporting procedures.

. Acted as the DOT Drug and Alcohol Abuse Prevention Manager. This

entailed creating training programs and hands on training for all FAA

safety sensitive employees.

. I was also responsible for processing weekly, bi-weekly and monthly

payrolls through Paychex.

Education:

Rochester Institute of Technology - Rochester, NY

1999 - Certificate in Management Development

2003 - Certificate in Organizational Development - Human Resource

Development

Member of the Society for Human Resource Management

Obtained my PHR in 2006

Contact this candidate