Sales Manager
Resume:
Vivian Hofeld
Antioch, IL **002
Phone: 847-***-****
E-Mail: *********@*******.***
Dear Sir/Madame,
I am confident that I am well suited for the General Manager position and will do my best to be
an asset to your company. I speak and write fluent English and Chinese. I am determined and
highly motivated individual. I am a quick learner, responsible, dependable and capable of
handling any given challenges. I work well under stress and give my best efforts at all times.
Nothing gives me more pleasure than diving into a brand new challenge and getting things done.
Throughout my professional career, I have equipped myself with several self-enhancing practical
experiences like teamwork concept, effective time management and effective communication
skills. These practical experiences made me a much more effective contributor and asset to the
company. My goal is to become a major team player in a dynamic organization where I can
apply my extensive experience and utilize my language capabilities along with my multi-
cultural, diverse background.
People place their trust in me because I have a willingness to give my best in any situation.
When I undertake a project or activity I don’t procrastinate and I make sure I exceed my own
expectation. If given the opportunity I am certain I would be a valuable and constructive
employee for your company.
Please feel free to contact the following people for my reference:
Diana Gilliam Eliza O’Callaghan Mark Hofeld
1105 Portsmouth Circle 7327 School Street 744 W Lincoln Lane
Gurnee, IL 60031 Niles, IL Des Plaines, IL 60018
847-***-**** 847-***-**** 847-***-****
I look forward to the opportunity to speak with you further in an interview. I can be contacted by
phone or via e-mail. Thank you very much for taking the time to review my resume.
Sincerely,
Vivian Hofeld
Vivian Hofeld
29 W Old Mill Trail
Antioch, IL 60002
Phone: 847-***-****
E-Mail: *********@*******.***
JOB OBJECTIVE:
A challenging position with a company that offers opportunities for growth and utilizes
maximum knowledge and expertise of the employees.
EDUCATION:
Roosevelt University, Chicago, Illinois
Bachelor of Science Degree, 1990
Area of Study: Hospitality Management
EXPERIENCE:
July 2008 to March 2009:
Specified Components Company
Position: Account Manager
Responsibilities include:
• Forecast and place orders and following through to completion.
• Prepare travel arrangements for the President and Management team for business.
• Maintain confidential client details in up-to-date filing system.
• Investigate and resolve receivable and payable problems.
• Prepare quarterly and yearly sales and costing presentation for use by the Sales and
President.
• Generate budgets and forecasts on a monthly, quarterly and yearly basis for use by the
Sales as well as by the customers.
• Manage inventory with accuracy.
• Obtain and negotiate freight quotes for both domestic and international orders.
• Make shipping arrangements for both domestic and international orders.
• Negotiate pricing with vendors.
• Format Excel spreadsheet and create formulas for price comparisons and quotes.
• Maintain relationships with customers, vendors, freight forwarders and sales personnel.
• Constantly looking for ways to save the company money and make more profits.
February 2004 to July 2008:
Chi Cheng Enterprise, Wheeling, Illinois
Position: Executive Assistant to President of the U.S. Region
Responsibilities included:
• Provided full secretarial and administrative support to the President and other branches
overseas, ensuring daily smooth operation.
• Scheduled client appointments and oversee the daily schedules for the President.
• Organized and attend meetings with President and Management teams from other
branches overseas.
• Prepared travel arrangements for the President and Management team both business and
personal.
• Maintained databases and filing systems in proper order.
• Maintained confidential client details in up-to-date filing system.
• Followed up on action items and report submission in accordance with deadlines.
• Managed the internal and external mail and provide telephone support for the
Management team.
• Purchased office supplies and office equipment.
• Assisted on completion and maintenance of financial reports.
• Investigated and resolved receivable and payable problems.
• Sourced competitive products and reduce cost by 15% quarter on quarter.
• Prepared weekly, quarterly and yearly sales and costing presentation for use by the Sales
and Finance director.
• Generated budgets and forecasts on a monthly, quarterly and yearly basis and present to
the management team.
• Posted job openings for the company via internet and newspaper.
• Acted as health administrator in charge of employees’ medical and dental benefits.
March 2001 to February 2004:
Focus Product Group, Vernon Hills, Illinois
Position: Account Specialist/Inside Sales
Responsibilities included:
• Processed, expedited and invoiced customer orders.
• Answered questions about products, services and policies.
• Maintained organize old accounts and set up new accounts.
• Served as back up for account managers.
• Advised solutions to customer complaints and problems.
• Provided customer with feedback regarding order status.
• Resolved customer credit issues – returns, replacement.
• Interacted with distributors and dealers on a national level.
• Researched and responded to customer inquiries – quotes, part availability and
product assembly.
• Provided administrative support to sales department as required.
• Completed special projects as assigned.
• Tracked shipments and filed freight claims when necessary.
September 1998 to December 2000:
A. W. Fenton/ MSAS, Elk Grove, Illinois
Position: Customer Service
Responsibilities included:
Billing, invoicing, tracing air and ocean shipments, preparing statements for duties, dispatching
shipments and ensured shipments were delivered promptly.
March 1995 to December 1999:
Kampai Restaurant, Mount Prospect, Illinois
Position: Waitress, Japanese Steak House
June 1991 to June 1994:
Palmer House Hilton, Chicago, Illinois
Position: Minibar Manager for Palmer House Hilton (1600 rooms).
Accomplishments: I decreased monthly rebate losses from 18% to 5%; increased annual food
and beverage revenue by 5% over previous year’s sales; planned, developed and specified cost-
control programs that reduced overall expenses.
January 1991 to June 1991:
Embassy Suites O’Hare, Rosemont, Illinois
Position: Restaurant Manager in charge of four outlets: fine dining restaurant, lounge, room
service and complimentary area.
March 1987 to December 1990:
Omni Orrington Hotel, Evanston, Illinois
Position: Captain, formal dining room, Wedgewood House.
SKILLS:
• Able to communicate clearly in both English and Chinese.
• Computer skills include: Excel, Microsoft Word, Microsoft Outlook & Quickbooks.
• Responsible and independent at job performance.
• Capable of handling unexpected problems.
• Competent at forecasting future developments.
• Flexible in meeting changing needs.
• Sensitive and patient with the needs of others.
• Eager participant in team and joint efforts.
• Determined and highly motivated.
• Competent at creating a smooth running operation.
Contact this candidate