Human Resources Customer Service
Resume:
Ana s Llanos Orta
Alexandria VA, 22312
*********@*****.***
Objective
Seeking work in areas related to Human Resources Management to
apply acquired knowledge, develop new strategies, and help the
company grow further
Employment
August 2009-Present
Human Resources Specialist
El D a Directo, Inc
Guaynabo, PR
. Responsible for the management, control & implementation of all
payroll processes
including leave balance
. Complete weekly employment verifications
. Collaborate in the recruitment process and labor relations
. Offer training for new hire employees and provide orientation of
the company's politics, federal laws, products, services,
advertising laws and other procedures
. Plan, provide ideas and assist in the coordination of events
that encourage an effective professional environment
. Maintain an internal database of all employees and generate
monthly reports; among other administrative and human resource
tasks
March 2009- August 2009
Recruiter
Encanto Restaurant, Inc.
Guaynabo, PR
. Coordinate and prepare daily internal/external job fairs in
different
establishments throughout Puerto Rico.
. Maintain good relations with external resources (government
& private sector)
. Verify the necessity of employees in restaurants in order
to recruit potential candidates
. Create a weekly report for the job posting announcements;
among others administrative and human resource tasks
March 2007- March 2009
Payroll Assistant-
Human Resources Management Partner, Corp
San Juan, P.R
. Full knowledge and experience with the payroll process
. Prepares quarterly and annual forms (w-2, w-3, 940, others)
. Verifies the attendance of employees
. Clerical work
. Consults about benefits and compensation issues
. Among others administrative and human resource tasks
June 2006- July 2007
Assistant Manager
Clarks, Bostonian Outlet
Can vanas, P.R.
. Supervise from 14 to 20 employees
. Lead sales and customer service teams
. Balance/audit cash registers and process shipments
. Act as a manager in the absence of the Store Manager
. Create innovative strategies to achieve sales quota and meet
deadlines
Education
& Activities
2004-2008
University of Puerto Rico
R o Piedras, P.R
. Bachelor in Business Administration
Major: Human Resources Management
Elective Courses in Marketing and Psychology
2007-2008
. President of Society for Human Resources Management (SHRM)
2009
Pan-American Language School
. Certificate- Course of English
Leadership Center - Doral Bank
. Mentor Program
Skills
. Microsoft Offices, Outlook, Internet Explorer, and Human
Resources programs (HR Sense, SmartStream, SCA, Kronos, API)
. Teamwork using the synergy process
. Excellent verbal and written communication skills
. Time management and organizational skills
. Ability to prioritize, work under pressure and handle multiple
tasks
Reference
Available upon request
Contact this candidate