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Manager Human Resources

Ellenwood, Georgia, 30294, United States
May 23, 2010

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Patricia Thompson E-Mail:

**** ******* ***** **. *****: 404-***-****

Ellenwood, GA 30294 Alt: 404-***-****


• Excellent interpersonal skills

• Client-focused

• Knowledgeable of human resources specialties including employment law, diversity

initiatives, employee relations, management, staffing, training and compensation

• Excellent written and oral presentation skills including stand-up presentation skills

• Problem solving and organization skills

• Coaching, counseling, negotiating and conflict management skills

• Experienced in high-volume interviewing and hiring

• Knowledgeable of collective bargaining unit practices


6/1999 to 5/2010

AT&T Atlanta, GA Sr. Staffing Manager/Recruiter

• Administered internal placement of hourly employees including transfers, promotions and

reassignments for AT&T’s southeast region including 9 states

• Work with Talent Management to develop sourcing plans to attract and recruit high-

performing employees for AT&T call centers

• Utilize Taleo Applicant Tracking System to manage candidate pool

• Foster positive relations with bargaining unit executives and local representatives on contract

adherence and interpretation

• Formulate hiring strategies with department managers to understand long-term business

goals and strategic initiatives

• Coach and counsel internal clients on hiring practices including EEO and diversity

• Compiled information to support Management's position in employee-initiated labor


• Host job fairs to enhance AT&T's recruiting efforts and geo-target relevant populations

• Conduct high-volume behavioral interviews and hiring

2/1998 - 6/1999

Norrell Corporation Atlanta, GA Site Operations Manager

• Manage administrative operations for corporate headquarters

• Balance workload and departmental staffing

• Recruit and hire operations personnel as required

• Develop career goals for first line managers and administrative assistants

• Create and write performance evaluations and discuss performance against plan

• Develop processes to promote increased productivity and decrease costs

• Conduct frequent meetings with senior executives to measure customer satisfaction

Patricia Thompson Page 2


1977 Southeastern University Greenville, SC

Bachelors Business Administration GPA: 3.0


1999 Clayton State University Morrow, GA

SHRM Learning System for Human Resource Certification

1980-1982 New School for Social Research

Graduate Courses in Human Resource Management

Taleo Applicant Tracking System, SAP, Career Resource Center, e-Link and e-Corp applicants,

Hummingbird, PeopleSoft, Microsoft Office (Word, Excel, PowerPoint), Outlook

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