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Customer Service Sales

Location:
2155, United States
Posted:
May 23, 2010

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***** L. ***

** ********* ******, *******, ** ***55 (781) ***-****

******@*******.***

Dedicated, accurate, motivated employee with experience in billing, cash

posting, and accounts receivable. Recognized for meeting deadlines,

gathering all necessary information to enhance end results, taking on new

tasks, and being a team-player. Windows, MS Word, Excel and Outlook,

calculator, fax and other office equipment.

WORK EXPERIENCE

New Horizon Communications Corp 2008-

2009

Billing Specialist

. Work to resolve billing and usage issues

. Process daily, weekly and monthly carrier usage files through billing

system

. Interface with customer service, provisioning and underlying carries

. Report on and analyze usage process to ensure all items are acquired,

rated and inserted into billing correctly

. Perform monthly pre bill and post bill audits to ensure quality bill

run

. Tracking and filing of customer collection letters, tax exempt forms

. Download and Post Lockbox information

Global GP LLC, Waltham, MA (Petroleum Company) 2001-

2008

Billing and Accounts Receivable Clerk

. Entered cash application up to $100K daily in company database

. Resolved customer billing disputes and pricing inquiries, posting

adjustments to credit system after communicating with sales staff

. Performed daily reconciliation of trucking accounts and balanced with

A/P report

. Issued daily manual and automated outgoing invoices and sales journal

(Excel) after reviewing daily billing report

. Substituted for receptionist and mail clerk; answered multi-line phone

Select Appointments North America, Wakefield, MA (Recruitment firm)

1996-2001

Senior Cash Poster

. Posted daily cash receipts from lockbox to the Accounts Receivable

aging system

. Prepared daily bank deposits

. Wrote manual checks

. Reconciled accounts to the general ledger, coordinating with Finance

to reconcile

. Solved accounting problems, such as unapplied cash and short payments

. Assisted Department Manager on special billing projects

EDUCATION AND TRAINING

Lexington High School, Lexington, MA: Diploma

Success Builder Workshop,

Course on Credit and Collections

Time Management Seminar



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