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Customer Service Manager

Denver, Colorado, 80231, United States
May 23, 2010

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S hikha Nepal Upadhyaya

**** * **** ***, *-***

Denver,CO 80231



Detail Oriented with a Pleasant personality

Able to work under minimal supervision

Quick study with a strong work ethic and exceptional time management skills

Self Motivated

Committed team player

Possess strong business sense

Particular expertise in research and analysis

E ducation

Masters in Business Administration ( MBA), M ay 2010

Colorado State University- Pueblo, Pueblo, Colorado

Major: Management/Finance/Marketing 3.9/4.0

B achelor of Science in Business Administration (BSBA) May 2007

Colorado State University- Pueblo, Pueblo, Colorado

Major: Business Management/ (Marketing)

Emphasis: Marketing 3.53/4.0

Dean’s List Spring 2006

Dean’s List Spring 2007

B achelors in Business Administration, Kathmandu University, August 2005

Relevant Experience

Graduate Assistant, Colorado State University- Pueblo, ( August 2008 – May 2010)

Grading Freshman Business Class

Conduct various research for the business school

H uman Resources and Front Desk Assistant, Sleep Inn, Pueblo ( Sept 2009 – March 2010)

Assisting Manager with ADP Payroll data entry

New employee hir ing and application process

Handling phone calls and regular office operations

Assisting manager dealing with employees with english as a second language

Open Enrollment & Benefits Temp, Automated Data Processing (ADP-Totalsource), Denver (January

2007 – April 2008)

ADP Benefit New Enrollment Processing

extansive use of QuickBooks in the process

Run CSV reports and assist with monthly bil ling

Renewal of Benefits for Clients

Human Resources Intern, The Club at Cordillera Group, Vail, Colorado (May 2007-November 2007)

ADP Data Ent ry and Management of the Payroll System

Running and managing monthly COBRA, benefits and other HR related bill ing.

Working as a l iaison between the management and the benefit provider

New employee hir ing, orientation and housing

Regular handling incoming calls, Job postings

advertisements newsletter, and updates

Organizing employee events and award programs.

Applicants tracking, fil ing, I-9 Verification and entering employee information

Fulltime Assistant Sales Manager, Dabur Nepal, Multinational Company, Kathmandu, Nepal

Report: Developed Sales Module for Dabur Beauty Care Range

Conducted Marketing Research about the Market Position of Dabur’s BeautyProducts

Customer Service Analysis

F ulltime Management Trainee, Nepal Rastra Bank, Central Bank of Nepal

Report: Impact of Trade L iberalization on Trade Balance

Researched on the status of remittance in 17 commercial Banks

Analyzed the Internal and External Debt Flow

Comparison of remittance in other SAARC countr ies


Coordinator of Volunteers’ Club, CSU-Pueblo

General Secretary of the Publications Club

skills summa ry

Technical Skills: Advanced skills in MS Excel, MS Word, Taleo, ADP Payroll and Benefits system,

SPSS, QuickBook, Internet Explorer.

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