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Sales Manager

Acworth, Georgia, 30101, United States
May 23, 2010

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Leonard G. Levine

**** ***** ** **

Acworth, GA *0101


Summary of Qualifications

• Successful career in IT management, sales, technical support, product development and business controls

• Strong adaptability to new career challenges as exhibited in current position as high school mathematics teacher.

• Effective in leadership and teamwork with strong interpersonal skills at all levels of executive and management.

• Leadership in IBM managed hosting services initial technical sales support strategy and implementation.

• Skilled developer utilizing spreadsheet and database tools such as Lotus and Microsoft.

• Accomplished manager of software product development for IBM OfficeVision product internationalization

• Accomplished manager of technical sales organizations.

• Successful manager of business controls and budgets of over $60 million.

• Skilled developer of documentation and presentation material for complex IT solutions.

Skill Summary (Years)

Account Management (>10)

Managed Hosting Technical Sales (8)

Proposal Development and Presentation (>10)

Business Planning (>10)

Budget Management (4)

Product Offering Management (4)

Information/Document Management Controls (3)

Technical Skills

MS Excel (8)

MS Access (5)

MS Powerpoint (>10)

MS Word (>10)

Script Programming (5)

MS Frontpage (2)


BS Mathematics from University of Texas at Arlington

Professional Experience

Bartow County School System (Cass High School)

• Accepted into Georgia experienced professional education certification program (TAPP) while concurrently

teaching high school mathematics.

Mainline Information Systems (IBM Premier Business Partner)

• Led in development of Agent Program representing IBM Managed Hosting Services.

• Prepared and presented proposals for complex solutions to customer requirements.

• Led in the determination that long sales cycle and inadequate incentives conflicted with a high volume oriented

Business Partner environment. This resulted in the elimination of my position.

• Developed opportunity Access database and reporting tool since existing Mainline tracking did not provide for

hosting services process.

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Leonard G. Levine

4901 Giles Rd NW

Acworth, GA 30101



• Sold first IBM managed storage services contract in the US introducing an innovative tiered usage pricing model.

• Led in the development of a new position for pre-sales and solution development for IBM’s entry into managed


• Developed solutions to complex customer requirements of two servers to fifty servers including high availability

options, security, application content, labor services, multi-vendor servers, network bandwidth and VPN.

• Managed relationships across IBM geographies for international account sales coordination.

• Implemented quality assurance process for managed hosting services including risk assessment and mitigation


Technical Skills

• Reduced billing errors from over 80% of invoices to less than 30% in sixty days. Developed an MS Access

database that imported and integrated billing and order data from disparate database systems. This provided

customer service teams with the ability to quickly identify billing discrepancies decreasing lost revenue and

improving customer satisfaction.

• Developed resource planning model in Excel that included a variety of metrics to determine levels of technical

and sales staffing.

• Reduced sales cycle from two weeks to two days while ensuring consistent technical solution and pricing by

developing an automated Lotus configuration tool.

Sales and Marketing

• Responsible for the definition, planning, and resource negotiation for key applications in support of the IBM field

marketing force. Key achievements include the implementation of innovative workstation rollout programs,

advanced query tools, and cost tracking.

• Managed a dozen professional technical support personnel covering all large accounts. Successfully managed the

installations of major systems in banking, manufacturing, and petroleum accounts.

• Selected for 'top gun' support group for world wide support of the Mass Storage Systems product; and assumed

technical support for all storage products for the entire Southwest Region.

Financial and Business Controls Leadership

• Established win/win financial objectives for the proposal of a major outsourcing contract valued at $750 million

working with CFO and IT senior executives.

• Met all budget targets every year as second line Manager of Plans and Controls (Business Operations).

Responsible for a budget of over $60 million and developed and implemented major enhancements to cost control

and budget planning.

• Passed all audits of adherence to business controls including internal processes, documentation, security and

retention procedures.

Product Development

• Reduced language translation costs with significant improvement programs that achieved as much as 30% cost

savings. As second line manager led the planning and implementation of over 20 international language

translations for all office application software sold by IBM. Overall budget responsibility was $10 million.

• Completed transition of major marketing application systems in less than eighty percent of cost plan. This

included the transition of the support system and network from Canada to Japan. Managed over sixty Japanese


• Developed a comprehensive disaster recovery methodology document for IBM’s Mass Storage System.

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