Summary of Qualifications
Solutions-focused; team oriented with 10 years of broad-based experience
and hands-on skills in the successful implementation of highly effective
help desk operations and the cost-effective management of innovative
customer and technical support strategies, with an emphasis in Human
Resource Management Systems. Proven ability to successfully analyze an
organization's critical support requirements, identify deficiencies and
potential opportunities and develop innovative solutions for increasing
reliability and improving productivity. A broad understanding of computer
hardware and software including: installation, configuration,
troubleshooting and support. Leveraging technology for solutions by
analyzing business processes including application design, development and
implementation through excellent written and verbal communication skills.
Technical Capsule
PeopleSoft People Tools I/II 8.44 Microsoft Office Pro
PeopleSoft Security 8.44 Administration Quest Studio Application 7.0
PeopleSoft HRMS Systems VB 6.0, HTML
PeopleSoft ELM 9.0 Case Wise Corporate Modeler
People Tools I & II Taleo Version 9.0 HRIS Application
Hp Open View Service Desk 4.5 Client Lawson Insight II
Education & Credentials
Remington College AAS - CIS (Deans Honors), Tempe, AZ
AAS-Computer Info Sys
Glendale Community College - Business Technology, Glendale, AZ
General Studies
Experience
HRIS- ANALYST/ASSOCIATE
APS, Phoenix, AZ
April/09-Current
Participates in the definition, development, and implementation of HR
technology solutions for proposed and ongoing systems. Provides
administrative support and customer service to the Sr. Vice President,
Payroll, Benefits, Accounting and HR department as needed.
. Perform technical analysis of software problems and the resources needed
to resolve them
. Perform coding, testing and documentation duties to implement
modifications and repairs to existing production software.
. Documents and analyzes business rules and processes.
. Generation of company reports and summaries for HR clients and leadership
. Work in parallel with Information Services in analysis of new technology
and system integration's to meet business needs and/or streamline process
. Creation and maintenance of moderate to complex data storage and user
interface tools
Performs technical analysis of software problems and the resources
needed to resolve them.
. Prepare of EEO reporting, selected projects related to system changes,
upgrades, or conversions.
. Provides end-user training and creation of training materials
associated with various software.
. Provides administrative support to the Sr. Vice President, HR and HR
department as needed.
BUSINESS TECHNOLOGY ANALYST I
APS, Phoenix, AZ
October/04 -January/09
Perform system support and maintenance in alignment of assuredness of HR
System reliability. Provide consultation, development, analysis, and
administration to broad range of customers.
. Provide web design and maintenance of existing intranet sites to meet
client expectations
. Serve as HR PeopleSoft Security expert and administrator
. Provide systems support, planning, and maintenance of Health Services
applications and databases
. Analyze business scope in development of HR queries and reports in
PeopleSoft
. Utilization of data integrity principles in creation of system auditing
tools to maintain accountability
. Generation of company reports and summaries for HR clients and leadership
. Work in parallel with Information Services in analysis of new technology
and system integration's to meet business needs and/or streamline process
. Serve on project team as a vital asset in PeopleSoft reporting and
development in conjunction with implementation of Enterprise Learning
ERP module
Center for Process Excellence (Intern)
APS, Phoenix, AZ October/04
- April/05
Meet with leaders and subject experts to map and analysis processes for
system implementation and application design throughout organization.
. Analyze and convert existing Visio map information into Case Wise
Corporate Modeler format.
. Utilize Excel spreadsheet, Microsoft Word, and Corporate Modeler in
preparing specific reports
. Analyze and transform process oriented information for entry into Case
Corporate Modeler
. Analyze process information for model creation
. Create process models and follow modeling standards
. Scribe for processes in modeling sessions
. Create reports by specification
. Perform logistics tasks
Help Desk/IT Campus Support Assistant Phoenix Union High
School District, Phoenix AZ
May/00 - October/04
Work in conjunction with Campus Lab Technician to provide software support,
including software and hardware upgrades.
. Download programs from master to remote systems.
. Perform routine maintenance of LAN and WAN networking system.
. Troubleshoot, identify, and repair basic network hardware and software
problems.
. Configure and install various software products and peripheral hardware
related to LAN and WAN
. Utilize Microsoft office software in a Novell environment for clerical,
scheduling, report writing, investigations and other duties as assigned
5734 W Ardmore. ( Phoenix, AZ 85339 602-***-**** (
abmrxu@r.postjobfree.com
D
ante Murphy