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Customer Service Human Resources

Location:
Lithonia, Georgia, 30038, United States
Posted:
May 24, 2010

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******** N. ******

**** ******** ******** ( Lithonia, GA 30038 ( (404) ***-**** (

*****************@*****.***

EDUCATION Keller Graduate School of Management, Atlanta,

Georgia

Master of Business Administration with Concentration

in Human Resources

Expected Graduation Date: October

2010

Kean University, Union, New Jersey 07083

Bachelor of Arts in Criminal Justice May 2002

Minors: Political Science & Classical Studies

Activities: Community Service, AmeriCorps, Tutoring,

Mentorship

CERTIFICATION GA Peace Officer Safety Training, November 2004

EXPERIENCE

GA State Board of Pardons and Paroles, Decatur, GA

Senior Parole Officer/Parole Investigator/Business Operations Generalist

08/04 - Present

Responsible for supervising a caseload of 65+ parolees:

. Initiate monthly field visits at the parolees' residences and

employers as well as investigate any suspected criminal activity

. Facilitate a Moral Recognition Therapy - Cognitive Skills class

which was designed to recondition the criminal behavior and faulty

thought patterns

. Supervise and instruct the parolees to work a fulltime job, attend

substance abuse treatment, pay parole supervision fee and intervene

on possible criminal activities

. Submit concise and well written delinquent and daily reports, which

highlight the behavioral patterns and daily activity

. Implement and create an individual intervention plans which will

assist parolees in successful completion of their required parole

sentence

. Provide professional instructions to the parolees which are aligned

with the agency's policies, state laws, and regulations

. Manage and supervise office budget, files, assign investigations to

the investigators, process the work, conduct extensive and thorough

criminal background checks, assist with the hiring and training of

new employees, and act as the supervisor in the absence of the

Chief Parole Officer

. Produce excellent results in achieving the monthly goals and

excelling beyond average expectations for completing assignments

and investigations assigned

Bank of America, formerly MBNA, Kennesaw, GA

Senior Account Manager 08/03 - 08/04

Responsible for providing administrative and customer service support to

credit card customers:

. Responded to incoming calls regarding credit card

accounts and provided excellent customer service

. Maintenance of personal credit card accounts by

offering and adjusting annual percentage rates and

account fess

. Solicited credit card products such as: credit card

insurance, home mortgage, balance transfers and cash

advances

. Assisted with interview process of potential new

employees by displaying professional telephone

etiquette and advocating positive phone sales

COMMUNITY INVOLVEMENT

Big Brothers Big Sisters Association 11/06 -

Present

Mentor/"Big Sister"

As a mentor/"Big Sister" I am responsible for building a healthy friendship

with a child. I meet with my mentee at least twice per month and we

participate in sports, watch movies, outdoor activities, and tutoring. I

display a professional, loving, and ethical demeanor around my mentee. The

purpose of volunteering with Big Brother Big Sister is to have a positive

impact on a child's life.

References are furnished upon request



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