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Manager Customer Service

Location:
Sunnyvale, California, 94086, United States
Posted:
May 24, 2010

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Therese Solimeno

Sunnyvale, CA ( Mobile (805) ***-**** ( abmrx0@r.postjobfree.com

Marketing Communications professional with tremendous leadership skills

Creative Resourceful Versatile

"One Smart Dame"

SUMMARY

Solutions-driven, passionate professional with a wealth of marketing

communications experience and proven achievement in advertising/brand

management, public relations, field sales support and event management.

Stellar performance record; creative, innovative and resourceful -

incorporating strategic thinking with effective face-to-face marketing and

excellent project, vendor and budget management skills; consistently

recognized for excellence in achieving and exceeding goals. Has managed in-

house staff as well as vendors.

SKILLS

. Over 15 years of experience in all areas of marketing communications

including strategy, advertising, creative development, collateral

production and copywriting, events marketing, web design, product

launches, special promotions, telemarketing, and public relations.

Positions held in high-tech corporations and in top L.A. agencies.

. Strong track record of completing programs on-time and on-budget.

. Self starter and creative thinker with the ability to think

strategically and act tactically.

. Excellent verbal, written and presentation skills. Proficiency in

Microsoft Office programs; quick learner.

. Proven project management and vendor management experience with

strong negotiation skills.

. Effective internal customer service and interpersonal skills, and

the ability to work collaboratively with teams and facilitate

positive working relationships.

. Positive attitude, team player, and strong work ethic and a drive to

do whatever it takes to get the job done.

. Track record of managing multiple projects simultaneously with

competing deadlines, responding to shifting priorities in fast-paced

environments.

. Master's degree in Communications, specializing in advertising.

PROFESSIONAL EXPERIENCE

*Working as a contractor since Nov. 2009 while looking for full-time job*

Microsoft Corporation, Mountain View, CA

July 2006- Nov 2009 (laid off)

Sr. Experiential Marketing Manager, TV, Video & Music Business Unit

Define and drive worldwide strategy and execution of Microsoft global event

marketing initiatives for Microsoft Mediaroom. Includes defining overall

objectives and metrics for success for the Events function overall, and for

each individual event - trade shows, conferences, internal communications and

email marketing, customer meetings, press events, user conferences -- that map

to business and marketing strategies.

Manage the relationship with vendors, show management companies, including

venue selection, space contract negotiation, meeting room allocations, web

registration design, and overall event marketing components.

Notable Successes

Introduced first worldwide Customer and Partner Summit and Developers

Conference in 2007 - rated 4.7 out of 5 with 100% of respondents wanting to do

it again. Similar scores for 2008 and 2009 events event

Launched Mediaroom name with three events in three cities in one month.

Reduced T&E costs by reducing the number of speaking engagements yet

maintained higher visibility in the industry by securing more keynotes and few

panel discussions.

Smart Dame Marketing Communications, San Luis Obispo, CA

1994-2006

Owner and consultant

Managed strategic planning and execution of corporate events and

related marcom and PR functions, for a variety of clients such as

Apple Computer, Showtime, Chevrolet, Glaxo Smith Klein but dedicated

primarily to several divisions of Microsoft.

Hired as event and PR manager for American Cancer Society and American

Heart Association fund-raising events; served as Vice-

President/Development on the board of the local American Heart

Association chapter. Created and promoted "The Senior Prom" dinner-

dance as a fund-raiser for local senior-oriented organizations.

XTree Company, San Luis Obispo, CA

Marketing Communications Manager

Managed in-house staff of 4 plus vendors to support marcom

(advertising, PR, collateral, trade shows, sales support) for number

one software utility.

Saachi/DFS Dorland, Torrance, CA

Account Executive

Managed account relationships and creative for Toyota Passenger cars

and Epson Printers.

EDUCATION

M.A. Communications/Advertising emphasis, California State University,

Fullerton

B.A. Ethnic Arts/Theatre emphasis, University of California, Los

Angeles

AWARDS/LEADERSHIP

. Gerhardt Friedrich Award for Communications Excellence (Cal State

Fullerton)

. Managing for Excellence Programs, Ashton-Tate and Saachi/DFS

Advertising Agency

. Past President, Women in Communications CSUF chapter

. Regional awards for Leadership, PR writing and magazine writing, Women

in Communications, Inc.

REFERENCES

"Therese is absolutely wonderful to work with. While she is extremely

organized and the details are always handled well, she takes the extra step

to really drive for the results of a campaign as it relates to our

business. She will push for and get alignment on what the key business wins

are, and she will work with the team to ensure that each person's

contribution is directly related to the "win." She is on top of her game.

On a personal level, Therese is very personable and direct & upfront. I

have always appreciated her honesty and drive for success. I enjoy working

with her and would gladly do so in the future." Microsoft Sr. Product

Manager

Other references upon request or by accessing Linked-In profile.



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