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Customer Service Human Resources

Bloomville, Ohio, 44818, United States
May 24, 2010

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Katie S. Heckerd

**** **** ** *** *********: (567) ***-****

Bloomville, Ohio 44818 Alternate: (419) ***-****


Ohio Northern University

Bachelor of Science in Business Administration, Graduation Date: February 23, 2010

Major: Finance Minor: Management GPA: 3.64, Dean’s List for 10/11 quarters.

Work Experience

Cleveland Sportservice: HR Intern: March 2010-Present

• Conduct observations of employees, providing feedback and coaching

• Perform general human resources and office tasks, including reception

• Consistently communicate the overall goal to develop employee awareness of the GuestPath mission

Clinton Heights Golf Course: Attendant: May 2007-Present

• Coordinated outings, served customers, and ran a beverage cart to improve customer satisfaction

• Trained four new successful employees through job shadowing

• Assisted the manager with scheduling, operations, and customer service

Ohio Northern Admissions: Telecounselor: January 2009-February 2010

• Recruited prospective students from across the country

• Advised students on their financial aid options

• Volunteered extra hours to host students in my apartment and contact prospective business students

Ohio Northern Advancement: Team Leader: September 2006-December 2009

• Raised a grand total of $80,235 for student scholarships, with an average pledge of $114

• Achieved the top ten caller status for seven straight phonathons, and the number one caller rank twice

• Promoted to team leader, which involved training, leading, and distributing incentives

Target Corporation: Executive Team Leader Intern: June 2009-August 2009

• Led a team of approximately 50 team members as the leader on duty, dealing with any customer or team

member issues that arose during that time

• Developed a special project in human resources focused on training and professional development; expanded

a training library and made new training timelines

• Interviewed candidates, conducted orientations, coached, and trained and developed team members

• Prioritized and delegated tasks with the goal of improving sales and team member morale

Activities and Honors

Up ‘Til Dawn St. Jude’s Fundraiser: Team Leader: September 2007-Present

• Organized a team of six people to write letters for donations

• Earned over $2,500 through our efforts

Society for the Advancement of Management: Case Competitor: September 2006-February 2010

• Competed in case study competitions involving real-life business scenarios

• Placed 2nd with a team at the Capital University competition

Institute of Management Accountants: Member: September 2008-February 2010

• Attended multiple sessions to develop professionally and practice networking skills with business professionals

Alpha Lambda Delta: Scholastic Member: September 2006-February 2010

• Volunteered time tutoring elementary students that were struggling in math and English

• Planned events as the social chair including a bowling outing, a movie outing, and a cookout

Marching Band: Performer: August 2006-December 2009

• Led a section of 15 other students on a trip to China where we performed at locations such as the Great Wall

of China, the Forbidden City and Tiananmen Square

• Dedicated on average 16 hours per week during the season to practices and performances

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